Technical Incident Manager

Job Posting Title: Technical Incident Manager

Location : Remote

Duration : 6-12 Months

Shift:- 9am-6pm EDT

Job Description Summary: Technical Incident Manager provides operational support for the availability of Candescent's Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the availability of our environments and to restore normal service operation as quickly as possible to minimize the impact to business operations when incidents occur. Coordinates and drives incidents based on ITIL Incident Management.

Responsibilities:

Participate in incident reviews (Problem Management)

Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable

Maintain a strong working understanding of Candescent software as a service (SaaS) products, systems, and architecture

Act as liaison between Availability Operations, Site Reliability Engineering (SRE), and Product Development

Ensure SRE has met all technical requirements for operational readiness of SaaS offerings

Requirements:

Proven incident management experience

Leadership experience

Outstanding communications skills, both written and verbal (English)

Strong team-oriented attitude

Broad IT knowledge and experience

Excellent troubleshooting skills with experience

Strong Understanding of Information Technology Infrastructure Library (ITIL) practices

Working knowledge of Linux & Windows operating systems

Minimum rudimentary understanding of cloud technology

Thanks and Regards

Ashish Tripathi || US IT RecruiterKPG99,INC

[Confidential Information]| www.kpgtech.com

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