Technical Implementation Specialist

Job Purpose:

Lead and manage complex enterprise implementations while acting as a technical escalation point. This role focuses on driving successful delivery of high-impact implementations, designing and troubleshooting identity and HCM integrations, and enabling team scalability through strong technical leadership and mentorship.

Who You Are:

• 7+ years of experience in Technical Implementation, Solutions Engineering, or IT Integration roles with increasing responsibility.

• Strong expertise in SSO protocols such as SAML 2.0, OAuth 2.0, and SCIM.

• Hands-on experience designing and troubleshooting identity provider (IdP) configurations.

• Strong experience in HCM integrations with platforms like Workday, SAP SuccessFactors, or similar.

• Expertise in API integrations and data synchronization patterns.

• Ability to handle complex enterprise-level technical issues and act as an escalation point.

• Proven experience in creating documentation, runbooks, and scalable processes.

• Experience mentoring and guiding junior technical team members.

• Strong understanding of enterprise security concepts including firewalls, SOC 2, GDPR, and identity governance.

What Will Excite Us:

• Experience leading complex enterprise implementations end-to-end.

• Strong troubleshooting and problem-solving skills in identity and integration scenarios.

• Ability to collaborate with cross-functional teams including engineering for issue resolution.

• Experience building scalable documentation and operational playbooks.

• Strong communication skills with the ability to interact with enterprise clients.

• Experience in client-facing or consulting environments.

What Will Excite You:

• Opportunity to work on complex enterprise implementations and high-impact technical challenges.

• Exposure to advanced identity management and HCM integration use cases.

• Leadership role with opportunities to mentor and grow team capabilities.

• Work closely with cross-functional teams and enterprise clients.

• Be part of a fast-paced, solution-driven environment.

Location: Remote (US Shift)