Technical Implementation Manager

Key deliverables:

1. Support deployment and SAT for AMI solutions and upgrades
2. Develop and maintain SOPs for technical system processes
3. Resolve or escalate ServiceNow tickets within SLAs
4. Provide post-installation support and change control compliance

Role responsibilities:

1. Perform root cause analysis and troubleshoot system issues
2. Collaborate across teams to resolve technical defects
3. Maintain system and deployment documentation
4. Travel to customer sites for on-site technical support (50%)