About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
The Technical Expert Engineer - Telco Cloud is accountable for integrating new functional devices, VNF/CNF services, connectivity and on time error-free configuration changes in Orange SD-X network and respective services, using HMI (CLI, Gitlab pipelines, scripts) or contribute to coding intended for this purpose. In order to accomplish this goal, this individual will interface with Vendors and internal entities responsible of Cloud Infrastructure and services design, deployment and monitoring of hardware and services (including operational teams). This individual will also need to develop and provide the highest level of support related to SDN/OPC Infrastructure.
why become a Build and Run Technical Expert Engineer
The role of Technical Expert - Telco Cloud will allow you to develop wide knowledge on SDN and Private Cloud technologies of today's communication in the context of major orchestration methodologies and software development. This role will also allow you to innovate on the way changes are applied on multicountry networks across different entities or services. It will allow you to develop a clear decision process on how to minimize customers impact during Infrastructure Lifecycle and how to secure and properly troubleshoot end to end performance problems.
You will develop skills to efficiently work with Vendors, Engineering, Capacity Planning, Rollout and Operational teams. You will have the opportunity to share your respective skills and learn on other areas of technology like IaaS, CaaS, IaaC. This role also provides the opportunity to grow into many other positions.
You will be working in an agile environment using scrum methodology.
Opportunities for Technical Expert Engineer
The Technical Expert - Telco Cloud will acquire a deep understanding of the different Cloud based solutions, automation and business skills that allow future opportunities on transversal positions such as Product Owner, Project manager, Service Manager or any of the M4 transversal roles on the Telco Cloud department.
About You
key accountabilities - key result / decision areas (outcomes)
- Operational validation of cloud network infrastructure, service design, orchestration chain, security flows, network related changes. - Minimized single point of failures and verified failover scenarios. Validated capacity and performance of Cloud Infra and virtualized appliances during provisioning and change management stages. Minimized time to mitigate or resolve the service or shared infrastructure caused by faulty system or software related issue.
- Create, test and maintain reusable code (Python/Ansible scripts, APIs) intended to deploy and maintain shared cloud infrastructure elements based on input from Vendors, Design and operational teams. - Safe delivery of new platforms and services with minimum customers disruption and adapted through the Automation Ecosystem.
- Study and build of migration plans to implement target topology and/or design. - Proper customer notification and minimized disruption and impact during changes. Changes delivered on time as per upstream teams and business expectations.
- Coordinate and activate managed customer SDN changes: Understand all technical details for the change, topology and traffic flow. And Notify customer if request is out of configuration guidelines and validate scheduling and impact track and report on all changes received. - Increased success rate and satisfaction on customer changes. Increased customer services availability.
- Create detailed and clear Infrastrure or Service Change Guidelines to Network Operations to smoothly implement changes with a combination of automated and manual steps including fallback and pre-post checks checkpoints - Guarantee failure detection and fallback procedures during changes for owned activation or handed over to external teams.
- Proactive audit of Cloud infrastructure to identify potential vulnerabilities and weakness. Own infrastructure and service levelling, compliance to security and engineering rules and ensure minimum level of operational and security weaknesses on the SDN infrastructure. - Decreased failure rate related to latent configuration mistakes, faulty system and improved Clound infrastructure security (reflected on security audits).
- Internal support and presentations on the areas of automation and data analytics - Accelerated provisioning, volume configuration and decreased testing times. Improved documentation and adaptability of internal tools.
- Provide weekly report to management on activity and performance - Improved and informed management decisions making.
- Promote and mentor automation and network related skills within team - Levelling of Network Engineers on the areas of SDN/Virtualization and Automation.
- Maintain a thorough understanding of the corporate tools, systems, and processes required to provide quality provisioning and Change Management - More effective interface with external teams leading to short delivery times with optimum performance.
- Technical Lead of projects requiring edge technologies on respective area of expertise. - Innovation and Introduction of new features.
- Provide and implement workaround to minimize the incident downtime and restore the infrastructure and services. Document knowledge base symptoms and workaround for issues. Analyze impacts to mitigate risks. Proactively identify opportunities to prevent new incidents. - Minimize the number of incidents impacting our Customers. Incidents Resolution with shortest time to re-establish service to foster Customers Satisfaction
Professional Skills - Skill Target Proficiency Level Expected
- Cisco CCNP or Juniper JNCIP level Advanced Must Have
- Red Hat Ansible - Proficient - Must Have
- Service Provider Juniper configuration expertise. Intermediate Must Have
- Python - Proficient - Preferable
- Git and Gitlab (CICD) - Proficient Must have
- Redhat System administration - Advance Must have
- Redhat Openstack - Intermediate Must have
- Redhat openshift - Intermediate Must have
- Contrail knowledge - Intermediate - Preferable
- Kubernetes - Advanced Must have
Skill target proficiency level expected
- Agility to interact within a technical team Proficient
- Flexibility as evolving in a technology changing environment
- Innovation and out of box thinking Proficient
- results driven and committed Advanced
- communication Proficient
- Autonomy and self-motivated - Advanced
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
