Technical Engineer I - ServiceNow Platform (ITSM)

Function: Digital & Technology
Location: Mumbai - Powai
Work Mode: Hybrid
Reporting To: D&T Manager - ServiceNow Platform

About the Role

General Mills is looking for a skilled ServiceNow Developer - ITSM to join the ServiceNow Platform team. The role involves development, customization, integration, and support of enterprise ServiceNow solutions while collaborating with global stakeholders and platform teams.

Key Responsibilities

• Develop and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
• Build workflows using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Develop integrations using REST/SOAP APIs, MID Server, Import Sets, and Transform Maps.
• Work on Service Portal / Employee Center, Catalog Items, Virtual Agent, Dashboards, and Automation solutions.
• Support platform upgrades, patching, cloning, troubleshooting, and incident resolution.
• Follow ServiceNow best practices, coding standards, and participate in code reviews.

Mandatory Skills

• 3-5 years of hands-on ServiceNow development experience.
• Strong expertise in:
  • ServiceNow ITSM
  • JavaScript & Glide APIs
  • Flow Designer
  • Service Portal / Employee Center
  • REST/SOAP Integrations
  • Catalog Development
• Exposure to HRSD / ITOM / ITAM / CSM is preferred.
• Strong communication and stakeholder management skills.

Mandatory Certification

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow CAD / CIS
• ITIL v4

Education

• Bachelor's degree in Computer Science, IT, Engineering, or related discipline.