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Technical Engineer I - ServiceNow Platform

3-5 Years
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Job Description

Technical Engineer I - ServiceNow Platform (ITSM)

Function: Digital & Technology
Location: Mumbai - Powai
Work Mode: Hybrid
Reporting To: D&T Manager - ServiceNow Platform

About the Role

General Mills is looking for a skilled ServiceNow Developer - ITSM to join the ServiceNow Platform team. The role involves development, customization, integration, and support of enterprise ServiceNow solutions while collaborating with global stakeholders and platform teams.


Key Responsibilities

  • Develop and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
  • Build workflows using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
  • Develop integrations using REST/SOAP APIs, MID Server, Import Sets, and Transform Maps.
  • Work on Service Portal / Employee Center, Catalog Items, Virtual Agent, Dashboards, and Automation solutions.
  • Support platform upgrades, patching, cloning, troubleshooting, and incident resolution.
  • Follow ServiceNow best practices, coding standards, and participate in code reviews.

Mandatory Skills

  • 3-5 years of hands-on ServiceNow development experience.
  • Strong expertise in:
    • ServiceNow ITSM
    • JavaScript & Glide APIs
    • Flow Designer
    • Service Portal / Employee Center
    • REST/SOAP Integrations
    • Catalog Development
  • Exposure to HRSD / ITOM / ITAM / CSM is preferred.
  • Strong communication and stakeholder management skills.

Mandatory Certification

  • ServiceNow Certified System Administrator (CSA)

Preferred Certifications

  • ServiceNow CAD / CIS
  • ITIL v4

Education

  • Bachelor's degree in Computer Science, IT, Engineering, or related discipline.

More Info

About Company

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Job ID: 147377921