Technical Engagement Manager

Role: Technical Engagement Manager

Experience: 14+ Yrs

Work Location: Gurugram, Hyderabad, Noida

Skills: Java/j2ee, Ecommerce, Delivery Management, Engagement Management, Program Management, Agile

Availability to join: Immediate to 45 Days(Max)

Role & responsibilities:

• Manage multiple global delivery teams.
• Take accountability for client satisfaction, delivery quality, and growth.
• Work with onsite account managers in identifying new opportunities and resource requirements for account growth.
• Lead the Request for Proposal (RFP) activities from offshore for new opportunities and defend the proposals.
• Prepare metrics regarding the engagement on a regular basis and present it to the management.
• Act as a single point-of-contact for the account from offshore.
• Work with HR and hiring teams to ensure timely fulfilment of resource needs.
• Lead the business review meetings with the customer.
• Should be comfortable in leading and following the groups or teams.
• Bring top-notch consulting or relationship management skills and a deep appreciation of IT tools, techniques, systems, and solutions.
• Conceptualize, analyze, and create blueprints for business transformations and present solutions.
• Maintain healthy account margins.
• Be a part of architecture, design, program planning discussions with senior client stakeholders on an ongoing basis.

Knowledge Management

• Conduct knowledge sharing sessions and publish case studies. Take accountability for maintaining program or project documents in a knowledge-based repository.
• Identify accelerators and innovations.
• Understand complex interdependencies to identify the right team composition for delivery.

Program / Project Management

• Take charge of program or project objectives and prepare a plan.
• Identify the benefits and success criteria of the program or project.
• Track and define the benefits for report creation.
• Identify dependencies and critical decision or discussion points.

Delivery Management

• Conduct program reviews with relevant stakeholders to identify or manage issues to ensure its smooth delivery.
• Provide delivery governance and resolve escalated project issues affecting the program.
• Conduct periodic performance reviews of key individuals on the account across multiple project teams.
• Monitor all phases of the project (requirement gathering, initiation including design, execution and closure) on a regular basis and suggest corrective actions.
• Track actual vs. planned program or project progress using KRAs and KPIs.
• Take charge of conflict, risk, and dependency management.
• Scope Management: In case of any change in the program, conduct impact analysis on the cost and other organizational parameters, and share findings with the client.

People Management

• Build relationships with key project team members on a frequent basis via performance reviews and updates. Keep them motivated; understand their concerns and suggestions.
• Resolve team conflicts, if any, between multiple work streams or groups or individuals.
• Provide inputs on goal setting and performance appraisals of the team.
• Identify training needs for associates based on the client's changing focus.
• Motivate the team to participate in recruitment drives, training, and other organizational initiatives.

Preferred candidate profile

• Strong experience in Java / J2EE web development tech stack along with agile.
• Excellent communication skills along with experience in managing and motivating high-performance teams and individuals.
• Expertise in program management and managing multiple tracks at the same time.
• Strong experience in e-commerce or a client with a retail background.
• Proven ability to establish rapport, credibility, and influence others to drive results across the organization.
• Creative problem-solving skills for teams, project deliverables, and cross-functional issues amidst changing priorities.
• Skillfully manage the changing operational goals and demands by being flexible and resourceful.
• Experience in project management and/or delivery offshore or onshore models and agile development process.
• Passionate about operational excellence and governance.
• Proven ability to set expectations and communicate status to technical, business, or executive teams and take ownership of all critical issues to get a logical closure.
• Experience of working in matrix organizations with varying technology practices.
• Ability to manage 50+ resources in single or multiple accounts.
• A Project Management Professional-certified candidate will have an advantage.