Job Description
Job Summary
The Director of Telecommunications will lead the planning, design, implementation, and operations of enterprise telephony and unified communications solutions, with a strong focus on
Avaya platforms. This role is responsible for ensuring high availability, scalability, security, and cost-effective delivery of voice, IPO 500V3 hardware-based applications and contact center services across the organization.
Key Responsibilities
Leadership & Strategy
- Define and execute the organization's telecommunications and unified communications strategy
- Lead and mentor telecom engineers, administrators, and vendors
- Serve as the senior subject-matter expert for Avaya voice and contact center technologies
- Align telecom initiatives with business goals, security standards, and compliance requirements
Architecture & Operations
- Oversee architecture, deployment, and support of Avaya systems (Aura, CM and IPO 500V3 and Solutions)
- Ensure high availability, disaster recovery, and business continuity for voice and contact center services
- Manage VoIP infrastructure including SIP, SBCs, gateways, and carrier integrations
- Drive performance optimization, capacity planning, and system upgrades
Vendor & Financial Management
- Manage relationships with Avaya, telecom carriers, and third-party integrators
- Lead contract negotiations, licensing, and support agreements
- Own telecom budgets, cost optimization initiatives, and ROI tracking
Security & Compliance
- Ensure telecom systems meet security, regulatory, and data privacy requirements
- Partner with cybersecurity teams to mitigate risks and respond to incidents
Collaboration & Stakeholder Management
- Partner with IT, network, security, and business leaders to deliver seamless communication services
- Act as the escalation point for critical incidents and executive communications needs
Required Qualifications
- Bachelor's degree in information technology, Engineering, or related field
- Total 18+ Years of Experience, 10+ years of telecommunications experience, with 5+ years in a leadership role
- Deep hands-on and architectural knowledge of Avaya enterprise telephony and contact center solutions
- Good knowledge of Avaya IP Office solutions (especially TelephonyHardware development)
- Strong understanding of VoIP, SIP, QoS, networking, and cloud/hybrid environments
- Proven experience managing large-scale, mission-critical voice environments
Key Competencies
- Strategic thinking and executive communication
- Strong vendor and financial management skills
- Leadership and team development
- Problem-solving under high-availability requirements
Technical Skills
- Strong understanding of real-time communication systems (voice, video, SIP, media services)
- Experience with cloud platforms (AWS, Azure, or GCP) and microservices architecture
- Strong knowledge of distributed systems, scalability, fault tolerance, and performance engineering
- Familiarity with DevOps, CI/CD, containerization (Docker, Kubernetes)
- Hands-on experience with Jira for Agile planning, tracking, and reporting
- Strong understanding of Scrum, Kanban, and SAFe-like frameworks
- Experience managing multi-team backlogs, cross-release dependencies, and roadmap execution
- Ability to use data and metrics to drive delivery predictability and continuous improvement
Qualifications
Masters in Engineering
Range Of Year Experience-Min Year
16
Range Of Year Experience-Max Year
20
