Technical Delivery Program Manager - Telecom OSS/BSS Transformation

Key Responsibilities :

• Lead delivery of OSS/BSS transformation programs end-to-end.
• Ensure outcomes through modern software practices (Agile, DevOps)
• Manage cross-functional global teams, fostering alignment across engineering, operations, and business.
• Own SDLC execution from requirement to deployment.
• Build and maintain strong customer relationships, manage escalations and governance.
• Own P&L, drive cost control, budgeting, and growth.
• Support pre-sales, RFPs, and solutioning efforts.
• Strengthen delivery through automation, DevOps, and ITSM best practices.
• Build high-performing teams, mentor talent, and drive a culture of innovation

What You Bring :

• 16+ years in delivery and program management within telecom OSS/BSS.
• Background in software engineering with transition into leadership roles.
• Deep technical understanding of OSS/BSS, DevOps, ITSM, and system integration.

Hands-on familiarity with :

• Tools like Jira, GitHub, Azure DevOps
• Monitoring (Splunk, Dynatrace), ITSM (ServiceNow)
• CI/CD, containers (Docker, K8s), infra-as-code (Terraform, Ansible)
• Proven ability to lead global teams, manage complex programs, and deliver outcomes.
• Strong communication, problem-solving, and stakeholder management skills

Preferred :

• Bachelor's in Engineering
• Certifications (PMP, ITIL, SAFe, etc.)
• Experience with OSS/BSS products (Amdocs, Netcracker, Ericsson)
• Exposure to AI-driven automation in telecom
• Familiarity with global delivery models