Project Description:
- We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
Responsibilities
- :- Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently
- .- Identifying customer needs and overseeing service delivery within the business context
- .- Determining ways to reduce costs without compromising customer satisfaction
- .- Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility
- .- Coaches and mentors employee direct reports. May coach and mentor non- direct reports as needed
- .- Manages team and individual performance
- .- Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports)
- .- Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting
- .- Resolve/monitor customer escalations as appropriate
- .- Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business
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Mandatory Skills Descriptio
- n:- 10+ years proven experience delivering complex Fixed Bid Migration Projects in Banking/Capital Marke
- ts- Must have experience in Trade Surveillan
- ce- Must have deep & strong experience in any one of belo
- w:• Equities and Fix Inco
- me• Commodities - especially Precious & Base Meta
- ls• FX Options - expert in FXO strategies and Structur
- es• Reference Data - expert in building reference data system and integrations with market data provide
- rs- Technical background with intermediate to advanced level knowledge in Python/Pyspa
- rk- Experience in managing teams of 50+ peop
- le- Holistic knowledge of business processes and various scenarios , challenges and opportuniti
- es- Carve out and envisage business challenges and requirements to a comprehensive soluti
- on- Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectatio
- ns- Good communication and English language competen
- cy- Experience with managing project schedules, finances, risks and issue
- s.- Close attention to detail and ability to sum up key messages for stakeholde
- rs- Weekly project updates, their completed tasks and review, plan for next action poin
- ts- Understanding of project governance & Agile standards and procedure
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