Job Description
We are seeking an experienced SAP ABAP Support Manager with strong BI/BW expertise to lead application support, incident resolution, small enhancements, and service delivery across SAP landscapes. This role requires a strong technical foundation in ABAP development and SAP BI/BW, combined with excellent people-management skills to lead a high-performing support team, engage business stakeholders, and drive operational stability, continuous improvement, and customer satisfaction
.
Key Responsibiliti
- esLead end-to-end SAP ABAP production support and application maintenance services, ensuring timely resolution of incidents, service requests, and problem ticket
- s.Manage SAP BI/BW support activities including data loads, process chains, extractors, transformations, queries, performance tuning, and reporting issue resolutio
- n.Act as the primary escalation point for critical production issues and coordinate cross-functional teams for faster recovery and root-cause resolutio
- n.Oversee ticket triage, prioritization, SLA adherence, and support metrics for ABAP and BI/BW workstream
- s.Drive defect prevention, knowledge management, support documentation, and continuous service improvement initiative
- s.Collaborate with functional, Basis, security, integration, and infrastructure teams to ensure stable and reliable SAP operation
- s.Review and guide technical solutions for enhancements, interfaces, reports, forms, conversions, and custom development
- s.Support release planning, transport management, regression coordination, and production deployment readines
- s.Partner with business stakeholders to understand support trends, recurring pain points, and opportunities for automation or optimizatio
- n.Ensure compliance with development standards, audit requirements, change management processes, and support governanc
e.
Required Qualificati
- ons10+ years of SAP experience with strong hands-on expertise in ABAP development and application suppo
- rt.5+ years of experience in SAP BI/BW, including data modeling, extraction, transformations, process chains, query support, and performance troubleshooti
- ng.2+ years of experience in a team lead or manager role, managing support teams in an enterprise SAP environme
- nt.Strong technical knowledge of ABAP objects including reports, ALV, interfaces, enhancements, BADIs, user exits, Scripts, SmartForms, Adobe Forms, RFC, BAPI, and IDo
- cs.Good experience in Fiori frontend development with WEBIDE & G
- IT.Solid understanding of SAP ECC and/or S/4HANA environments, transport management, incident management, and change control process
- es.Technical experience in CRM is prefer
- redExperience working in production support or AMS environments with exposure to SLA-driven support mode
- ls.Strong debugging, root-cause analysis, and problem-solving skills across ABAP and BI/BW componen
- ts.Excellent communication skills with the ability to interact effectively with business users, functional teams, and senior leadersh
ip.
Preferred Qualificat
- ionsExperience with BW on HANA, BW/4HANA, CDS views, AMDP, and modern SAP reporting technolog
- ies.Exposure to SAP Fiori, OData, SAP Analytics Cloud, or SAP Datasph
- ere.Experience supporting integrations with middleware and non-SAP syst
- ems.Experience in manufacturing, supply chain, finance, or other large-scale enterprise environme
- nts.Familiarity with Agile delivery, DevOps practices, and service improvement framewo
rks.Leadership and Manager Expectat
- ionsLead, mentor, and develop a team of ABAP and BI/BW support professionals through coaching, feedback, and career development plann
- ing.Create a positive, accountable, and collaborative team culture focused on service quality, ownership, and continuous learn
- ing.Set clear priorities, manage team workload effectively, and ensure balanced resource utilization across support and enhancement activit
- ies.Build strong relationships with stakeholders by communicating clearly, managing expectations, and providing regular status upda
- tes.Demonstrate calm and structured leadership during high-priority incidents and production escalati
- ons.Promote high standards in technical quality, documentation, process compliance, and customer serv
- ice.Drive team engagement, conflict resolution, and cross-team collaboration across global or distributed support mod
- els.Identify skill gaps, support training plans, and encourage adoption of new SAP technologies and best pract
ices
Success Fa
- ctorsStrong ownership mindset with the ability to balance technical depth and managerial effective
- ness.Ability to improve support operations while maintaining business continuity and service reliabi
- lity.Customer-focused approach with strong stakeholder engagement and communication sk
- ills.Commitment to continuous improvement, team development, and operational excell
ence.
