Technical Delivery Manager

Role Purpose

Accountable for the end-to-end delivery of TBS solutions, ensuring predictable, high-quality, and value-driven outcomes aligned to Jet2 strategic priorities.

The Technical Delivery Manager will lead the delivery of automation, low-code, and AIenabled solutions across the TBS portfolio, ensuring strong governance, stakeholder alignment, and measurable business value.

Key Responsibilities

1.  Delivery Ownership & Execution

•        Own end-to-end delivery lifecycle from discovery through to BAU

•        Ensure all delivery aligns to the TBS delivery lifecycle and system design standards across technologies

•        Maintain clear oversight of status, risks, dependencies, and delivery outcomes

•        Ensure solutions are delivered on time, to scope, and to agreed quality standards

2.  Demand & Prioritisation

•        Partner with stakeholders to shape demand aligned to value, feasibility, and complexity

•        Support governance processes including Front Door and SteerCo prioritisation

•        Ensure only appropriate, high-value initiatives progress into delivery

3.  Stakeholder Management

•        Act as the primary interface between Business, TBS, and Delivery teams

•        Provide clear, concise, executive-ready updates

•        Build strong relationships through consistent, outcome-focused delivery

4.  Team Leadership & Delivery Performance

•        Lead a technical function within TBS Hub

•        Support the cross-functional team (Developers, BAs, SMEs)

•        Drive a high-performance, delivery-focused culture

•        Ensure alignment across roles to reduce rework and improve flow

•        Act as a Final Reviewer and escalation point for design and delivery issues

5.  Governance, Risk & Control

•        Ensure adherence to TBS governance, standards, and controls

•        Identify and proactively manage risks, dependencies, and issues

•        Ensure all solutions meet security, regulatory, and operational standards

6.  Value Realisation & Reporting

•        Ensure all solutions have defined, tracked, and realised benefits

•        Provide consistent delivery and value reporting to SteerCo

•        Use data-driven insights to drive continuous improvement

7.  Continuous Improvement & Innovation

•        Drive improvements in delivery speed, quality, and consistency

•        Promote adoption of new automation, AI, and low-code capabilities •                     Support scaling of the TBS toolkit

Key Performance Indicators (KPIs) Delivery Performance

•        ≥ 80% of initiatives delivered on time and to agreed scope

•        ≤ 10% of deployments with high-severity post go-live defects

•        ≥ 95% solution success rate / availability in BAU

Governance & Control

•        100% adherence to TBS delivery lifecycle and governance

•        100% compliance with security, regulatory, and documentation standards

•        All key risks, issues, and dependencies tracked and reported regularly

Value & Benefits Realisation

•        ≥ 90% of solutions with defined and tracked benefits

•        Demonstrable delivery of ROI and business outcomes

•        Aligned to benefits such as cost savings, capacity release, and risk reduction

Stakeholder Satisfaction

•        ≥ 85% stakeholder satisfaction score

•        Minimal escalations linked to delivery performance

•        Consistently high-quality, executive-ready reporting

Demand & Throughput

•        ≥ 90% delivery aligned to prioritised SteerCo pipeline

•        No unmanaged or shadow delivery outside governance

•        Continuous improvement in cycle time and throughput

Team Performance

High-performing team evidenced by:

•        Consistent delivery against commitments

•        Low rework and defect rates

•        Strong collaboration across Developers, BAs, and stakeholders

Continuous Improvement & Innovation

•        Measurable improvements in:

•                 Delivery efficiency

•                 Reusability of solutions

•                 Adoption of automation and AI capabilities

•                 Active contribution to evolving the TBS operating model

Skills & Experience Essential

•        Proven experience delivering technology or automation solutions end-to-end

•        Strong understanding of delivery governance, risk, and control frameworks

•        Ability to manage multiple stakeholders across business and technical teams

•        Strong communication and executive reporting capability

•        Experience driving process optimisation and automation initiatives

•        Experience with Power Platform, RPA, or AI-enabled automation

•        Exposure to AWS or cloud-based delivery environments

•        Experience in benefits tracking and ROI frameworks

•        Understanding of development and low-code enablement

Key Behaviours

•        Outcome-focused with strong commercial awareness

•        Confident in prioritisation and decision-making

•        Strong accountability for live services, not just delivery milestones

•        Collaborative, pragmatic, and  delivery-driven mindset