Job Description
The Technical Customer Support Analyst plays a pivotal role in implementing the technical aspects of our client's installation and supporting internal and external technical issues. In conjunction with other client-facing teams, you will ensure the successful client implementation of our products and deploy new product releases to our clients environments. You will handle installation testing of Verisk Catastrophe and Risk Solutions (CRS) products. You will have an opportunity to work with new and exciting technologies, such as AWS serverless stack, Microsoft HPC, Microsoft SQL, and VMware, and be among the first to test and ensure that all Verisk CRS products work seamlessly with the latest technologies by assisting with product installation and testing. You will work collaboratively with multiple departments to ensure the successful execution of installations, deployment, troubleshooting and debugging.
You must be able to work independently on complex problems in which analyzing situations requires an in-depth evaluation of various factors. You will represent the organization on specific projects/teams and work directly with clients or through Client Services Managers.
Responsibilities
- Provide front-line technical support via phone and email to internal and external clients with Verisk CRS Software
- Ensure all implementation requirements are defined correctly and translate those requirements into system configuration
- Detect, diagnose, and resolve complex problems during implementation
- Maintain checklist documentation to ensure quality implementations and deployments
- Identify client issues and work with internal teams to create a strategy to address problems
- Maintain the lines of communication by providing effective feedback and communicating strategies with clients, including dates for the resolution of open issues
- Test and configure systems to replicate client environments
- Document knowledge in the form of knowledge base tech notes and articles
- Proven skill in supporting an application based on 3-tier architecture.
- Strong technical aptitude and ability to research and solve complex issues independently
- Demonstrated ability to identify technology/process improvements and innovate along the way
- Working Knowledge of IT Hardware and Software
Qualifications
- 3 - 6 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing.
- Strong familiarity with cloud native AWS services
- Strong knowledge of Microsoft SQL Server and SQL queries.
- Well-developed server skills using Microsoft Windows and Active Directory.
- Good understanding of basic computer networking.
- Strong problem-solving skills.
- Impeccable attention to detail.
- Excellent communication and interpersonal skills to interact with all technical and non-technical stakeholders, including employees, customers and prospective clients
- Knowledge of PowerShell, Python, Terraform, VMware, High Performance Computing, AWS or other Cloud providers/technologies
- Insurance knowledge is a definite plus
- English language skills are mandatory
About Us
Our People, Our Culture
For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture.
Our Culture : Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.
Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work™ around the world.
Our Businesses : Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.
Life at Verisk : Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments.
Careers at Verisk : Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture
Let's build something meaningful together!
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
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