Technical Customer Support Professional

We are looking for skilled Technical Customer Support Professionals to provide expert assistance to customers facing technical issues. The role involves troubleshooting, resolving technical queries, and ensuring customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

• Provide technical support via phone, chat, or email to customers
• Diagnose and troubleshoot hardware, software, or network issues
• Guide customers through problem-solving steps and product usage
• Document technical issues and solutions accurately
• Collaborate with technical teams to escalate and resolve complex problems
• Maintain high customer satisfaction and professionalism

Candidate Profile:

• Strong technical knowledge relevant to the products/services supported
• Excellent communication skills, both verbal and written
• Problem-solving mindset and patience in handling customer issues
• Prior experience in technical support preferred but freshers with relevant skills can apply
• Graduate or Undergraduate candidates welcomed
• Immediate joiners preferred

Key Skills:

Technical troubleshooting, Customer support, Communication skills, Problem solving, Documentation, Team collaboration