Search by job, company or skills

D

Technical/Customer Support Associate

0-5 Years
new job description bg glownew job description bg glownew job description bg svg
  • Posted 15 days ago
  • Over 200 applicants
Quick Apply

Job Description

We are seeking a Technical/Customer Support Associate to provide support to schools through email, phone, and on-the-ground visits. You will be responsible for handling customer support inquiries, providing product training to clients, and performing basic troubleshooting. This role requires excellent communication skills, computer literacy, and proficiency in both English and Hindi.

Roles & Responsibilities:

  • Customer Communication: Provide support to schools through email and phone. Make outbound calls and send emails for customer support purposes.
  • On-Ground Support: Visit schools to provide on-the-ground support.
  • Product Training: Provide product training to clients to ensure they can effectively use the products.
  • Problem Resolution: Perform basic troubleshooting to resolve technical and customer issues.

Skills Required:

  • Excellent verbal and written communication skills in both English and Hindi.
  • Strong ability and willingness to learn new products and processes.
  • Computer literacy, with knowledge of Excel, MS Word, and other basic software.
  • Experience in customer support and basic troubleshooting.

QUALIFICATION:

  • Bachelor's degree in any discipline, or equivalent experience.

More Info

Job Type:
Employment Type:
Open to candidates from:
Indian

About Company

DC Consultants is a leading HR services provider and for more than a decade have partnered with business houses across geographies and sectors with tailor-made solutions for their business growth. Our solutions around our core services of End to End Recruitment and Strategic HR Management are designed and implemented in a manner that can positively impact our esteemed clients' business consistently. In a challenging world of War for Talent our efforts are always concentrated at enabling the business's core by taking care of its best asset: Human Resources. Big-sized Multinational Corporate Enterprises, mid-sized budding companies, and even startups have availed of our services and have been a testimony of our success. Our expertise is sector and industry agnostic. Our esteemed clientele, some of whom we have been happy to partner with for more than 15 years represents all sectors of the economy like BFSI, Real Estate and Infrastructure, Supply Chain Logistics and E-Commerce, Food and Beverage, Pharma, Hospitality, Retail, Manufacturing, Information Technology, Communications, and Media. Our stories of success rest on our expertise to deliver solutions on three pillars Help Organisations in Business Transition and Transformation by advancing human capability through the right talent sourcing and building a competent workforce. Help Organisations in their Business Continuity by helping them recruit key important personnel at short notice. Believing in holistic growth. We firmly believe that when our clients grow, our candidates and we grow too. Thus we work on a mantra of Win–Win for All. Thus do connect with us info@dcconsultants.in if you wish to know more on any of the following : *Career Enhancement Services *Recruitment Process Outsourcing (RPO) *Highly Experienced Leadership and Executive Level Hiring *End to End Recruitment Services *Strategic HR Insights and Consultation aimed at achieving Business Transformation.

Job ID: 123491867