Technical CRM Lead (C2)

Drive Date: 29-Nov-25, Saturday, Timings 9.30 AM

Drive Location:

• Capgemini Technology Services India Ltd.
• Fintech One
• 12th & 13th Floor
• Block No. 53, Road 5D and 52,
• Zone 5,
• Village Ratanpur, Palaj,
• GIFT City,
• Gandhinagar 382355, Gujarat, India

Must Have Skills

At least 79 years of experience as a Technical Dynamics Consultant building customized solutions in Customer Service and Marketing using workflows, plugins, and UI customizations

Worked on different CRM / XRM versions

Implemented complete life cycle of at least 45 projects

Expertise in technologies like HTML5, CSS, SOAP, REST, AngularJS, JavaScript

Worked on JavaScript, jQuery, workflows, business rules, security, and authentications

Experience in Agile deliveries and tight timescales

Experience on-premise/cloud, support, upgrades, and migrations

Worked on D365 customization and configuration

Familiar with Microsoft methodology and able to articulate and understand customer pain points

Experience in integration with third-party applications

Awareness of mobility in CRM

Worked on Office 365, Dynamics 365, and SharePoint APIs

Experience with marketing automation, RESCO, Scribe, KingswaySoft, ClickDimensions

Responsible for designing solutions to address pain points and delivering them

Develop solutions, resolve issues, and ensure smooth operations

Certified on D365 CRM

Proficient in Microsoft Power Platform PowerApps, Power Automate, Power Pages, Power Virtual Agent, PowerBI

Customer-facing with excellent analytical and communication skills

Good to Have Skills

• Unified Service Desk, Customer Insights, Omnichannel, WPF (used for creating external hosted controls
• Experience in the analysis, design, development, testing, and implementation of enterprise-scale applications