Technical Content Writer

Qualification

Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field.

Fluent level of English, both spoken and written.

Experience in the IT industry or related fields.

Responsibilities

Develop comprehensive documentation that meets organizational standards

Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content

Write user-friendly content that meets the needs of the target audience, turning insights into language for user success

Develop and maintain a detailed database of reference materials, including research, usability tests, and design specifications

Evaluate current content and develop innovative methods for improvement

Research, outline, write, and edit content, working closely with various departments to understand project requirements

Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation

Work with development and support leads to identify documentation repositories, revise and edit, and determine the best solutions for data compilation and centralised storage

Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration

Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation

Skills Required

Two or more years of experience as an effective technical writer

Proven ability to quickly learn and understand complex subject matter

Experience in writing documentation and procedure manuals for various audiences

Superb written communication skills, with a keen eye for detail

Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content

Ability to handle multiple projects simultaneously