As a Technical Content Writer at Pinnacle Teleservices, you will create and manage high- quality, engaging, and informative technical content tailored for a diverse audience. Your work will bridge the gap between complex technical concepts and user-friendly content, supporting our product documentation, marketing efforts, and knowledge-sharing initiatives.
Key Responsibilities
1 Content Creation
- Develop, edit, and proofread technical documents, including user manuals, guides, whitepapers, FAQs, and knowledge bases.
- Write clear, concise, and engaging content for blogs, articles, website pages, newsletters, and case studies.
2 Research and Analysis
- Conduct in-depth research to understand the company's products, services, and industry trends.
- Collaborate with technical teams to gather insights and ensure accuracy in content.
3 Collaboration
- Work closely with product managers, developers, and marketing teams to ensure alignment of content with business goals.
- Participate in brainstorming sessions to create innovative content strategies.
4 Content Management
- Manage and update content across multiple platforms, including websites and internal documentation tools.
- Maintain a consistent tone and style aligned with the company's brand identity.
Qualifications And Skills
- Educational Background: Bachelor's degree in English, Journalism, Computer Science, or a related field.
- Technical Knowledge: Basic understanding of IT, software, and telecommunications concepts is a plus.
- Content Writing Skills: Strong writing, editing, and proofreading skills with attention to detail.
- Tools and Technologies: Proficiency in MS Office, Google Workspace, and content management systems (CMS). Experience with tools like Canva, Adobe Suite, or technical writing software is a bonus.
- Soft Skills: Excellent communication, time management, and teamwork abilities.
Preferred Qualifications
- Experience with writing for SaaS, telecommunications, or related industries.
- Knowledge of Agile or Scrum methodologies.
- Familiarity with tools like WordPress, Atlassian Confluence, or Jira.
Perks and Benefits
- Competitive salary and growth opportunities.
- Exposure to cutting-edge technologies and industry trends.
- A collaborative and innovative work environment.
- Learning and development programs to enhance your skills.
