Introduction
Are you a Content Designer with a passion for transforming functions and information into consumable documentation We are seeking a talented individual experienced in communicating intent and meaning through documentation that inspire the user. As a problem-solving enthusiast, you bring an ownership mindset and a clear perspective to your work. This role offers you the opportunity to showcase strategic guidance, technical curiosity, and unwavering tenacity.
Responsibilities
Technical Content Professional: Interpret research insights and build an understanding of the subject matter.
Translating Information into Compelling Visuals: Translate information into visual forms that make it compelling, easier to understand, and actionable.
Unified Visual Experiences: Design visual experiences that unify user and market insights while adhering to IBM's brand/design language.
Collaboration in Agile Environment: Collaborate with cross-disciplinary teams of product managers, engineers, and designers in an agile environment to define strategies.
Your Role And Responsibilities
As a Technical Content Professional, you will employ design thinking principles to present technical content that enables clients to digitally self-serve and succeed with our offerings. You will apply a range of skills, including UI writing, technical writing and editing, information architecture, and visual design, to create clear and compelling content. Your primary responsibilities will include:
- Design and Develop Content: Organize and amplify information into clear and compelling content using design thinking principles, UI writing, technical writing and editing, information architecture, and visual design skills.
- Shape Client Experience: Determine how and where technical content surfaces throughout the digital journey to ensure clients can quickly find the information they need.
- Apply Multiple Skills: Utilize a combination of skills, including video production, instructional design, digital learning, AI technology, and social media, to create engaging and effective content.
- Deliver High-Quality Content: Ensure content is accurate, concise, and easy to understand, and meets the needs of our clients.
- Collaborate on Solutions: Work with others to deliver solutions that meet client needs and enhance their overall experience.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
- 7-12 years experience developing customer-facing technical documentation in English language.
- Strong English language communication skills (written and verbal)
- Strong user-level knowledge of writing tools and methodologies like DITA or any other markup language.
- Foundational understanding of UX design and research.
- Proficiency with Microsoft Office products and Adobe Acrobat.
- Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML
- Experience and familiarity with Topic writing styles and approaches
- Experience with content management databases
- Experience in creating diagrams and graphics
Preferred Technical And Professional Experience
- Master's Degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience.
- Proficiency with Adobe Experience Manager
- Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate
- Excellent teaming skills for collaboration across multiple development teams
- Strong analytical problem determination/solving skills
- Experience writing content for complex systems.
