Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your Role And Responsibilities
Design and develop technical information as part of the thriving content development team in the z portfolio. Drive a joined-up experience that helps our users to work with our products. The roadmap for the z is modern and exciting - and great user content is a huge part of that. This is not a traditional docs role. Our technical content team is leading the way in IBM through our passion and dedication to being more than that. We own the technical content experience for our users and, along with the other team members, the successful applicant will help us continue to transform this experience.
What you will do
- Create clear, concise, and relevant technical content that helps users to achieve their goals.
- Apply design thinking principles to design content and collaborate with stakeholders from across the product.
- Gather information from a broad range of resources and synthesize and develop in to required deliverables.
- Create and curate content assets independently according to content plans.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
Required expertise
- 5+ years of experience in developing content for software or hardware products
- Familiarity with the following is helpful:
- Familiarity with structural and markup languages (e.g. HTML, DITA, Markdown)
- Familiarity with authoring tools (e.g. Oxygen, Adobe Illustrator, DCS, Acrolinx)
- Familiarity with development tools (e.g. GitHub, RTC, Jenkins, Atom)
Familiarity with the AI based tool documentation
Preferred Technical And Professional Experience
Preferred Technical Expertise
- Design Thinking practices
- Familiarity with Cloud, and integration technologies
- Familiarity with IBM Digital Content Services (DCS), and using IBM Doc Manager and Workflow Manager (WFM) for content publishing
Preferred Professional Expertise
- You must be able to write well: clearly, concisely, grammatically, effectively.
- Visual and video skills help us to go beyond text.
- You bring structure and sense from a pile of notes, discussions, and demos.
- You understand learning behaviours and reflect these in your content.
