Meet the Team
Join a high-impact, globally connected Cisco TAC team that sits at the heart of customer success. We work on complex, real-world network challenges faced by some of the world's largest enterprises and service providers. As part of this team, you'll collaborate with seasoned engineers, product experts, and cross-functional stakeholders to solve critical issues, influence product improvements, and deliver measurable value to customers.
This is a fast-paced, learning-rich environment where no two days are the sameperfect for engineers who enjoy deep troubleshooting, ownership of complex problems, and growing their technical and professional impact at scale.
Your Impact
The team Drives problem resolution for issues experienced in customer environments. Diagnoses, troubleshoots and resolves incidents related to Cisco products, services or solutions. Provides answers for products, services or solutions questions. Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer. Assists in documenting and resolving technical problems found in products and solutions. Engages and drives appropriate resources for escalations. Maintains accurate documentation in incident and knowledge management systems. Ensures case management guidelines are followed. Effectively communicates (verbal and written) with the customer and Cisco stakeholders
Minimum Qualifications
- Expertise in handling Network Management (NMS) tools/applications;
- Good understanding/Experience with SQL databases and Postgress SQL;
- Advanced level of Linux/Unix OS administration & troubleshooting;
- Understanding of Virtualisation technologies (VMware, Docker, Kubernetes);
- IP networking (Intermediate) - Routing and switching technologies (CCNA level);
- Protocols: TCP/IP, SNMP, RADIUS
Preferred Qualifications
- Expertise in handling SDN, Network Management (NMS) tools/applications
- Good understanding/Experience with Linux,SQL databases and Postgress SQL
- Ability to understand ambiguity while working with new technologies and embracing disruptive change through self-drive, motivation and belief.
Why Cisco
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
