Technical Consultant

About the Company:

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

About the Team:

We are a leading provider of insurance technology solutions. That includes leading software products and enterprise platforms for capital modelling, pricing and reserving, through to legacy system connectivity and solutions to support finance transformation.

We continue to lead the industry by providing innovative solutions with insurance needs at their heart. This includes cloud-based solutions and software-as-a-service to ensure our clients can easily access the most up-to-date applications and services in an efficient and cost-effective manner.

About the Role:

As a Technical Consultant, you will take a leading role in our client-facing pre-sales, implementation and integration of advanced insurance software.

In this role, you will be part of a global Technology Consulting team and will focus primarily on the Indian and SriLankan market. As a recognised Technology expert, you will make an impact by providing input into the strategic direction of our product portfolio, have opportunities to continuously improve how we work and develop our products, and work closely with R&D and delivery colleagues from across the globe

From performance reviews to continuing training and regular feedback, we offer the variety, development and challenges you seek in a long-lasting career. You will join teams who are already building on their skills, learning a new industry and working on emerging technologies to advance their careers. You will work in flexible, inclusive and friendly environment.

Joining our Technology Consulting team will open various paths for your career. Technical Consultants have taken leading roles in our software product delivery and have become specialists in their own personal areas of interest (technical or non-technical).

Key Responsibilities

• Executing client projects under the supervision of a Senior Technical Consultant
• After-sales technical support to Indian and Asia-Pacific clients
• Conducting on-site and remote installations, configuration and support of enterprise software
• Recommending appropriate custom solutions where required.
• Pre-sales support to consultants and the sales teams including managing RFP/RFI responses
• Become a knowledgeable expert on our products and associated technologies
• Developing relationships with support and development teams

The Requirements

• At least two years prior experience in a technical, client-facing role
• Strong communication and presentation skills
• Ability to understand, explain and implement complex IT solutions
• Strong analytical and technical problem-solving skills
• Eagerness to learn and independently seek knowledge
• Ability to adapt where limited information about a client or their technology stack is known
• Good understanding of many of the technologies underpinning our solutions: IIS; MS SQL; Active Directory; Window Server; SOAP/REST Web Services; COM; .Net; WCF, basic knowledge of AI, hands on GenAI tools, Python and PowerShell.
• Ability to produce, and review technical documentation
• Ability to manage multiple client issues including support tickets and projects
• Experience in managing client relationships within an Indian setting
• Experience working in an international environment (global teamwork)
• Educated to degree level or significant industry experience
• Fluent in English and Hindi

Desirable

• Experience in deploying software in cloud (Azure/AWS), on-premise, and hybrid environments
• Significant experience, or accreditations in Cloud computing platforms (Azure, AWS)
• Experience in contracting professional services with large & complex organisations
• Experience in developing code or scripts, preferably in an enterprise environment
• Experience with systems integration and data transformation
• Microsoft SQL Server experience including: SSIS; Query writing; database optimisation
• Experience with a scripting language (PowerShell, Batch, VBA and/or Perl).
• Network performance analysis
• Development experience (.Net, C++, C#, Java)
• Experience with Linux, Kubernetes, OpenShift and/or AKS
• Core Microsoft, Azure, Citrix, Cisco, VMWare or other key IT certifications.