Technical consultant-Voice & Telephony

Role Responsibilities:

• Manage customer implementation and ensure successful CCaaS deployment
• Perform network and IP telephony assessments to identify bottlenecks and areas for improvement
• Troubleshoot voice quality issues by analyzing signaling and media streams
• Collaborate with CPaaS vendors, carrier partners, and engineering teams to optimize voice connectivity

Key Deliverables:

• Successful deployment and implementation of CCaaS solutions
• Optimized voice quality through network diagnostics and troubleshooting
• Developed best practice guidelines for network configurations and VoIP optimizations
• Trained customers on voice quality monitoring tools and configurations