Technical Consultant

We are looking for a highly skilled ServiceNow Hardware Asset Management (HAM) Developer to join our team. The ideal candidate will have extensive experience in development, configuration, customization, scripting, and integrations within the ServiceNow platform. This role focuses on implementing and optimizing HAM solutions to meet organizational goals while ensuring seamless integrations with other ITSM and ITAM modules.

Key Responsibilities:

• Design, configure, and implement ServiceNow HAM modules, ensuring alignment with business requirements.
• Customize and develop HAM workflows, catalog items, and automation processes.
• Develop and maintain scoped applications, custom scripts, and integrations using ServiceNow scripting languages (JavaScript, Glide).
• Configure and customize the CMDB to support HAM requirements, ensuring data accuracy and compliance.
• Integrate ServiceNow HAM with third-party tools and APIs for data synchronization and automation.
• Create and manage ServiceNow dashboards, reports, and analytics for asset management.
• Troubleshoot and resolve technical issues related to HAM functionalities.
• Collaborate with stakeholders to understand asset lifecycle requirements and translate them into technical solutions.
• Perform version upgrades and ensure compatibility with the latest ServiceNow releases.
• Adhere to best practices in ServiceNow development and maintain system documentation.

Qualifications & Skills:

• Experience:
• 6-7 years of hands-on experience in ServiceNow development, configuration, and customization.
• Minimum 3 years of experience working on ServiceNow HAM module implementations.
• Technical Skills:
• Strong proficiency in JavaScript, Glide, Jelly scripting, and Flow Designer.
• Experience with ServiceNow platform capabilities, including Scoped Applications, CMDB, and MID Server.
• Expertise in integrating ServiceNow with external systems using REST/SOAP APIs, ODBC, or custom connectors.
• Familiarity with ServiceNow ITAM, ITSM, or ITOM modules is a plus.
• Certifications (Preferred):
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – Hardware Asset Management
• Soft Skills:
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills for effective stakeholder engagement.
• Self-motivated and able to work independently or as part of a team.