Technical Consultant

Role and Accountabilities: 

• Validate the ServiceNow application functionality built by the developer(s) and the system administrator(s) prior to promoting configuration into production
• Develop, maintain, and execute quality test plans, and test cases for various testing activities
• (Unit, functional, integration, system, regression, and performance testing)
• Develop test cases utilizing ServiceNow Automated Test Framework (ATF)
• Responsible for the execution of quality testing activities to support ServiceNow projects, enhancements, and defects with close interaction with the ServiceNow platform team Manage the defects identified during testing interacting with the ServiceNow platform team on the validation of the fixes made
• Provide quality testing effort estimates to project managers and scrum masters
• Interface with customers in providing guidance during user acceptance testing, including test case execution and documentation Prior hands-on experience testing and training ITOM components is a plus Coordinates UAT Testing with the Clients Keeps a repository of all test cases and test artifacts Ensures that the defined QA processes meet auditing requirements Continuously evaluates testing processes to identify areas of improvement Qualifications Skills and Experience Requirements: Bachelors degree with at least 3 years of ServiceNow training and QA experience Training and testing experience on platform capabilities and offerings including CSM and ITOM
• Experience with ServiceNow ATF is a plus
• Experience working within different automated testing frameworks, Java JUnit, Selenium, TestNG and other open-sources is a plus Experience with the agile methodology for software development teams Skills and Certifications Certification in the testing and training space
• ServiceNow ATF Mico-certification is a plus Excellent analytical and problem-solving skills Excellent verbal and written communication skills Successful teamwork experience demonstrated leadership abilities

Role: Technical Consultant

Industry Type: IT Services & Consulting

Department: Consulting

Employment Type: Full Time, Permanent

Role Category: IT Consulting

Education

UG: Any Graduate

PG: Any Postgraduate