Technical Consultant - CATIA_Pune

Experience: 2-4 Years

Key Responsibilities-

.Provide comprehensi ve technical pre-sales and post-sales support on CATIA V5/3DExperience solutions.

.Coaching and Mentoring team on CATIA V5/3DEXPERI ENCE Solutions.

.Deliver solution presentations to prospects, at both the end user and senior management level.

.Present 3DEXPERI ENCE solutions in live-demos during tradeshows and seminars

.Planning/delivering trainings, technical workshops and enablement ses sions for customers and internal teams.

.Manage and review all technical activities of strategic accounts.

.Execute Tech support responsibilities: End-to-End ownership of tech support request from opening until closure ensuring customer satisfaction via Visit, Phone and E-mail.

.Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable

.Timely deliver answers / solutions to the customers.

.Organize and manage technical sales semi nars/webinar in his territory

.Coordinate Technical Support activities with Tech Support group to increase technical services qual ity and improve customer satisfaction Preferred Skills & Knowledge.

.Must have Experience in CAD platform especially Catia V5/ 3D EXPERIENCE and exposure to PLM will be added advantage.

.Exposure to design and development activities.

.Mentor team members by sharing Technical expertise.

.Be self-motivated and eager to engage in challenging situations demanding high reactivity, while conti nuously raising the standard of quality Support & Services.

.Good at communication and coordination.

.Good at issue tracking and follow up for closure.