Scope
- This is a technical position within a leading AI-driven Global Supply Chain Solutions SaaS Product Company and one of Glassdoor's Best Places to Work. The role requires an astute individual with a strong technical foundation who can collaborate with a broader engineering team to drive the development, deployment cycle, and implementation of industry best practices.
Key Focus Areas
- Customer Implementation & Support: Providing functional and technical support during customer upgrades, deployments, and rollouts, and maintaining positive relationships by resolving conflicts and managing expectations.
- Technical Troubleshooting: Working closely with solution experts for complex issue resolution, including code development, and continuous learning on the latest planning solutions.
- SaaS Product Enablement: Bringing in ideas for automation, features, and service improvements, and setting up new product features for deployed customers. Essential Requirements (Experience & Technical Stack):
- Experience: 3+ years in the Software/SaaS industry, 2+ years in SCPO products, and experience with customer support in Supply Chain software.
- Mandatory Technical Skills: Expert knowledge of database programming using Oracle SQL/MS SQL, operating systems (UNIX, Windows), programming (e.g., C#, ASP.Net), and scripting languages (Unix Shell, Python, Perl, etc.).
- Domain Preference: Ideal candidates will have technical/demonstrable experience with Blue Yonder Planning Suite solutions, specifically SCPO (ESP, Demand, Fulfillment, Promotions, Inventory Optimization, etc.).
- Soft Skills: The role requires excellent communication, strong multi-tasking, the ability to work calmly under pressure, and a self-motivated, quick-learner mindset, often involving flexible work hours to meet customer escalations.
Overview
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's Best Places to Work
- Blue Yonder is the world leader in digital supply chain transformations and omni-channel commerce fulfillment. Our end-to-end, cognitive business platform enables retailers, manufacturers and logistics providers to best fulfill customer demand from planning through delivery. With Blue Yonder, you'll unify your data, supply chain and retail commerce operations to unlock new business opportunities and drive automation, control and orchestration to enable more profitable, sustainable business decisions. Blue Yonder - Fulfill your Potential
- Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform and the product teams.
Our Current Technical Environment
- OS Unix, Linux, Windows 2008R2 and above.
- Supply chain products: SCPO (Demand & FF, ESP, Promotions, IO, S&OP)
- RDBMS Oracle 11g and above and SQL/PLSQL 2012 and above, Snowflake
- BA tools Cognos.
- Interface: SFTP, AS2, DMS, Blue Yonder connect
- Scripting Perl, Shell, Python is desirable.
- Scheduling tools knowledge Control-M is preferred
What You'll Do
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team
- Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology
- Document learnings and create knowledge articles for repeated cases
- Bring in new ideas for automation, re-use and service improvements
- Understand the SaaS offering, features and functionality deployed for a given customer.
- Work closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution including Product Development
- Continuous learning on latest Blue Yonder Planning Solutions.
What We Are Looking For
- Industry experience:
- 3+ years of experience in the Software/SaaS industry
- 2+ years of SCPO experience.
- Retail Experience with customer/client support in Supply Chain software
- Ideal candidate will have experience working with Blue Yonder products, specifically Supply Chain Planning solutions.
- Technical/Demonstrable experience with Blue Yonder suite of solutions preferred specifically, ESP (Enterprise Supply Planning), Demand, Fulfilment, Promotions, Inventory Optimization, SCPO Platform is preferred.
Mandatory
Technical Skills:
- Expert in Database programming using Oracle SQL and/or MS SQL
- Good knowledge of operating systems (e.g. Windows). Unix and Linux will be good to have.
- Good Knowledge Programming language (C#,ASP.Net)
- Experience in scripting languages Unix Shell Scripting, PowerShell, Python, Perl etc.
Preferred
- Cloud (Azure preferred), Log analysis and networking tools
- Good knowledge of middleware (i.e. WebLogic, Tomcat)
- Good knowledge of Software Integration (ex: API and integration troubleshooting)
- Demonstrates strong analytical and problem-solving skills.
- Basic understanding of AI/ML.
Optional
- Experience with log analytic tools (Eg. APP D and Splunk)
- Basic understanding of job schedulers (Eg. Control-M, Autosys)
Soft Skills
- You must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting.
- Ability to work calmly under pressure and meet deadlines.
- Must have strong multi-tasking skills.
- Must be self-motivated and quick learner - new technologies, platforms, integrations.
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations.
- Demonstrates initiative and is inquisitive.
- Success in a fast-paced environment.
- Demonstrates the ability to work independently without losing team synergy.
- Demonstrates customer service ethics and core values.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
