Technical Business Analyst

Key Responsibilities

• Requirement Gathering & Analysis:
• Collaborate with stakeholders to understand business objectives, processes, and requirements.
• Document functional and non-functional requirements (e.g., user stories, use cases, process flows).
• Translate business needs into clear, actionable specifications for technical teams.
• Write clear user stories, business requirement documents, and other artifacts capturing functional and non-functional requirements.
• Process Improvement:
• Analyze existing workflows and identify areas for automation.
• Recommend solutions to enhance productivity, reduce costs, and improve customer experience.
• Data Analysis & Reporting:
• Interpret data trends, KPIs, and metrics to support decision-making.
• Create dashboards, reports, and visualizations (using tools like Excel, Power BI).
• Conduct interviews, workshops, and surveys to gather relevant information and analyze current/future state processes.
• Perform data analysis and collaborate with data architects to ensure data integrity and consistency.
• Stakeholder Management:
• Act as a liaison between business teams, IT, and external vendors.
• Facilitate meetings, workshops, and presentations to align stakeholders.
• Validate delivered solutions align with business needs and participate in testing activities.
• Project Support:
• Assist in project planning, scope definition, and risk assessment.
• Support UAT (User Acceptance Testing) and ensure solutions meet business needs.
• Support change management activities, identify potential risks, and actively seek opportunities for process improvement.
• Documentation:
• Maintain project documentation (BRDs, FRDs, process maps, meeting notes).
• Work closely with technical teams to ensure understanding of business requirements for system integration and development projects.

Must Have

• Around 5 years of experience as a Business Analyst, with a deep understanding of business operations and IT systems.
• Technical Skills:
• Proficiency in tools like JIRA, Confluence, MS Visio, SQL, Excel, Power BI.
• Experience in SDLC, Agile, Waterfall methodologies.
• Knowledge of Data Warehouse concepts, Cloud Services, UI/UX.
• Soft Skills:
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Good to Have

• Python (basic) — Good to have
• Snowflake — Good to have
• Databricks — Good to have
• AWS — Good to have