Join a global team of fraud tech. professionals who are focused on driving innovation & quality delivery of the firm's fraud mitigation objectives.
Articulate business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
Own the delivery of high-level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
Elicit & deliver detailed level requirements (tech. specs) to support technical solution design & delivery.
Develop efficient and effective solutions through analytical problem solving & data as a product knowledge.
Profile large datasets using various enterprise tools (e.g. Jupyter notebooks, SQL) to gain insights and highlight upstream data gaps.
Work with cross functional teams (business, PMO, development, QA) to ensure clear communication and smooth end to end delivery of the final product
Adhere to enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
Identify risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
End to end ownership of operational readiness, managing deadlines and adjusting to changing work priorities
Support implementation / post implementation activities as defined in the project plan
Forecast, define and manage the requirements effort including cost and timeline
Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter
Department Overview
KEY ACCOUNTABILITIES
CUSTOMER
Lead a diverse range of stakeholders communicates effectively by adapting style and technique to a diverse audience
Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
Provide recommendations and direction based on the end to end customer experience when making decisions
Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
Identify and lead problem resolution to ensure customer needs are met
Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for
successful delivery of requirements
Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
SHAREHOLDER
Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
Identify scope changes and complete analysis to determine impact to project benefits and risks
Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD's risk appetite
Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
Job Requirements
EMPLOYEE / TEAM
Contribute to team development of skills and capability through mentorship of junior/peer Business Systems Analysts by sharing knowledge and experiences, leveraging best practices
Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
Lead, motivate and develop relationships with the business, stakeholders, and technology partners to develop productive working relationships
Engage, enable and lead stakeholders to agreement /consensus on the business requirements
Prioritize and manage work load and capacity to deliver on project milestone dates
Participate in regular coaching and performance review sessions, employee surveys and action plans
Own development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
Foster a collaborative team environment by participating in team meetings and reward & recognition programs
Support, mentor and provide guidance to junior level Business Systems Analysts and peers
Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community
BREADTH & DEPTH
Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter
Solidify business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
May contribute with business owner to define measures of success as defined in the project charter
Advanced to expert knowledge of business systems analysis, project delivery practices and standards across the project life-cycle
Data profiling of large datasets using tools like Python notebooks, SQL, MS Excel is a must
Gain/acquire sound to advanced understanding of business and user interaction with technology throughout project delivery
Works independently as the senior or lead business analyst and coaches and guides members within area of expertise
Identifies and leads problem resolution for complex issues at all levels
Contributes to the communication and change management activities across multiple stakeholders
Additional Information
EXPERIENCE & EDUCATION
Undergraduate degree (technical or finance discipline)
Azure certification is an asset.
Basic python or SQL knowledge (data analysis/profiling) is an asset.
8-10 years related business analysis experience.
Substantial knowledge of various data formats including JSON, XML
