Job Description
Join our Team
About this opportunity:
Ericsson is seeking a skilled and detail-oriented L2 Network Operations Engineer with hands-on experience in Sandvine solutions and telecom packet core technologies. In this role, you will support and manage policy control, traffic management, and subscriber experience across 3G/4G/5G networks. The ideal candidate thrives in a managed services or NOC environment, with strong technical expertise and effective communication skills.
Key Responsibilities:
Provide L2 support for Sandvine Traffic Steering Platform (TSP) and policy control solutions
Monitor, troubleshoot, and resolve issues across Gx/Gy interfaces, Diameter, and RADIUS protocols
Analyze and support 3G/4G/5G call flows, including PCEF, PGW, and EPG
Perform Deep Packet Inspection (DPI) for traffic shaping and policy enforcement
Manage incidents, escalations, and ticket lifecycle in line with ITIL processes
Execute subscriber mapping, quota enforcement, and policy/service plan configurations
Use Sandvine GUI/CLI for monitoring, configuration, and troubleshooting
Conduct packet-level diagnostics using Wireshark and TCP Dump
Support database operations involving Postgres and Vertica
Implement traffic shaping strategies to optimize network performance and user experience
Perform system monitoring using tools such as Dynatrace
Manage incidents via Remedy/Helix or similar ticketing tools
Required Skills:
Strong expertise in Sandvine TSP and policy control frameworks
Good understanding of telecom protocols: Diameter, RADIUS, Gx, Gy
Solid knowledge of packet core elements: PCEF, PGW, EPG
Hands-on experience with DPI and traffic management
Proficiency in Linux environments and tools like Wireshark and TCP Dump
Familiarity with Postgres and Vertica databases
Working knowledge of ITIL processes (Incident, Problem, Change Management)
Experience in NOC, Operations, or Managed Services environments
Strong analytical, troubleshooting, and problem-solving skills
Preferred Qualifications:
Experience with monitoring tools such as Dynatrace
Hands-on experience with Remedy/Helix or similar ticketing tools
Exposure to telecom operators or service provider environments
