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About This Opportunity
Seeking a skilled SMAX Engineer with hands-on experience in cloud-native environments (Kubernetes/OpenShift). The role involves managing SMAX deployed as microservices (pods) integrated with PostgreSQL, Elasticsearch, and Kafka, along with handling automation, reporting, and production support.
The candidate will play a key role in L2/L3 operations, ensuring platform stability, resolving incidents within SLA, and driving continuous improvements through automation and optimization.
What you will do
- Implement, configure, and support SMAX (Service Management Automation X)
- Provide L2/L3 support for Incident, Problem, Change, and Request Management
- Manage and resolve tickets (TTs) ensuring SLA adherence
- Perform root cause analysis (RCA) and implement preventive measures
- Support CR deployments, patches, and upgrades
- Coordinate with L1/L3 teams and stakeholders for issue resolution
- Manage SMAX deployed as microservices on Kubernetes/OpenShift
- Integrate SMAX with: uCMDB, OBM, IAM, and other enterprise tools
- Work with backend components: PostgreSQL (primary database), Elasticsearch (search and indexing), Kafka (event streaming/messaging layer)
- Work with PostgreSQL database for reporting and data analysis
- Write and optimize SQL queries for: Incident, Change, and Request data extraction
- Support custom reports, dashboards, and KPIs
- Perform: Data validation, Data reconciliation, Basic query performance tuning
The skills you bring
- Hands-on experience with SMAX / ITSM tools
- Strong knowledge of Kubernetes or OpenShift
- Good understanding of microservices and container-based architecture
- Experience with: PostgreSQL / SQL querying, Elasticsearch and Kafka (preferred), REST APIs and integrations
- Strong troubleshooting and analytical skills
- Knowledge of ITIL processes (Incident, Change, Problem Management)
Good to Have
- Experience with HPSM, HPSA, OBM, NNMi, uCMDB
- Exposure to automation tools / scripting (Python, JavaScript, Shell)
- Experience in telecom / OSS / managed services environment
- Familiarity with cloud platforms and DevOps practices
- ITIL Certified
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join EricssonAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 782855
