Company Name:WillWareTechnologies
Role:Technical Associate Consultant (Admin Support) - Oracle Retail MFCS
Experience:6+Years
WorkMode:Remote
Job Summary
We are seeking a Technical Associate Consultant with strong experience in Oracle Retail Merchandising Foundation Cloud Service (MFCS) to provide application support, incident management, troubleshooting, batch monitoring, and minor enhancements. The ideal candidate should possess strong Oracle SQL/PLSQL skills and experience supporting Oracle Retail environments in an AMS support model.
Key Responsibilities
- Provide L2/L3 production support for Oracle Retail MFCS applications.
- Monitor and troubleshoot batch processing issues using POM (Process Orchestration and Monitoring).
- Perform data fixes, validation, and analysis using Oracle SQL and PL/SQL.
- Investigate and resolve application, integration, and batch failures.
- Support REST API integrations and troubleshoot interface-related issues.
- Monitor system health, application logs, and environment performance.
- Support end-of-day (EOD) and month-end processing activities.
- Assist in BI Publisher report troubleshooting and enhancements.
- Develop and support minor enhancements using Oracle APEX and APIs.
- Coordinate environment refresh activities and deployment support.
- Handle user access, role management, and security-related issues.
- Work closely with Oracle Support and business teams for issue resolution.
- Maintain documentation, incident records, and root cause analysis reports.
Required Skills
- Strong experience in Oracle SQL and PL/SQL.
- Hands-on experience with Oracle Retail MFCS/RMS data model.
- Experience supporting Oracle Retail Cloud Operations (RDS).
- Knowledge of batch monitoring tools, preferably POM.
- Experience with REST APIs, Postman, and Swagger.
- Exposure to Oracle APEX development and support.
- Experience with BI Publisher reports.
- Strong troubleshooting and debugging skills.
- Knowledge of system monitoring and log analysis.
- Understanding of IDCS, user roles, and security administration.
- Experience working in AMS/Production Support environments.
Preferred Skills
- Oracle Retail MFCS implementation or support experience.
- Experience with Oracle Retail integrations.
- Knowledge of Oracle Cloud Infrastructure (OCI).
- Exposure to automation and scripting tools.
