The Salesforce Commerce Technical Architect is responsible for designing and overseeing scalable, high-performance e-commerce solutions leveraging Salesforce B2B/B2C Commerce Cloud and the broader Salesforce ecosystem. This role acts as the technical authority, translating business requirements into robust architecture, driving delivery excellence, and ensuring long-term platform strategy alignment. The architect supports pre-sales engagements, shapes solution proposals, and partners closely with business stakeholders, delivery teams, and enterprise architects.
This is a hands-on lead role requiring deep expertise in cloud architecture, integrations, security, and commerce capabilities including product catalog management, shopping experience design, and order lifecycle orchestration.
Core Responsibilities
Solution & Platform Architecture
Architect end-to-end commerce solutions across Salesforce B2B/B2C Commerce, Service, Sales, Order Management, and Experience Cloud.
Define architecture diagrams, integration patterns, data models, and customization frameworks aligned with best practices and reference architectures.
Ensure the commerce solution supports omni-channel experience, personalization, and future scalability.
Pre-Sales / Bid Support
Partner with Bid teams to provide technical input during opportunity pursuit.
Lead discovery sessions, assess customer needs, and define solution blueprints and delivery estimates.
Create and present technical solution decks, demos, prototypes, and RFP/RFI response content.
Demonstrate platform thought leadership with clients, building confidence in delivery capability.
Technical Leadership & Governance
Provide hands-on guidance to development teams; mentor engineers and enforce coding standards.
Conduct design reviews, quality checks, and performance assessments.
Define DevOps, CI/CD, and deployment strategies for multi-cloud commerce implementations.
Integration & Data Architecture
Architect secure integrations with ERP, OMS, CRM, PIM, Payment, Tax, and Middleware platforms.
Design data flow, synchronization models, and API standards (REST, GraphQL).
Ensure compliance with data protection, authentication, and governance frameworks.
Optimize storefront speed, catalog performance, search capabilities, and browsing experience.
Implement monitoring, diagnostics, and performance tuning for traffic spikes and peak seasons.
Project Lifecycle Delivery
Engage throughout the SDLCdiscovery, estimation, design, configuration/customization, testing, cutover, hypercare.
Ensure technical deliverables meet business objectives, budget constraints, and timelines.
Requirements
Key Skills & Qualifications
Technical Expertise
Business & Functional Knowledge
Soft Skills
Strong knowledge of Salesforce Commerce platforms:
B2C Commerce (SFCC: OCAPI, SFRA)
B2B Commerce (LWC, Apex, Experience Cloud)
Salesforce OMS experience preferred
Proven hands-on experience with Apex, LWC, SOQL, JavaScript, Commerce APIs.
Expertise in data modeling, multi-site commerce configurations, pricing, promotions, and checkout flows.
Cloud architecture (Salesforce, AWS, Azure) and DevOps tooling for CI/CD.
Systems design skills including event-driven architecture, caching, and microservices.
Strong understanding of e-commerce business processes: product management, cart/checkout, order fulfillment, customer experience, and omni-channel strategy.
Ability to engage confidently with C-level and business stakeholders.
Strong communication and documentation ability; persuasive presenter in pre-sales.
Analytical problem-solver with strategic mindset.
Experience & Education
Benefits
812+ years in enterprise software delivery; minimum 5 years in commerce architecture roles.
Experience as technical lead or senior developer in Salesforce ecosystem.
