Technical Architect

Job Description

Responsible for tracking all critical network incidents and collaborating with the Operations team for swift resolutions. Conduct root cause analysis and implement corrective/preventive measures. Escalate internally any issues that may impact customer SLAs. Provide ongoing technical support to the Operations team, including quality assurance, design review, environment setup, consulting, troubleshooting, and testing.

The candidate must understand the Blue Yonder product suite to effectively communicate its relationships and touchpoints to customers. Collaborate with Blue Yonder Product Support, Development, and Cloud Operations teams to ensure timely and appropriate communication regarding assigned tasks.

Work closely with all cross functional teams including infrastructure Operations, Blue yonder Architecture and Security team on incident resolution, design flaws, feature enhancements, and BAU project activities. The role includes configuring, maintaining, upgrading, and troubleshooting the Blue Yonder cloud network environment, with a focus on F5-LTM and firewall expertise.

What You'll Do

• Manage and support F5-LTM, Cisco/Palo Alto Firewalls, Cisco & Arista routing and switching, as well as Azure VPN gateway and firewall across private and public datacenters.
• Lead technical discussions with cross-functional teams during Major Incident Management (MIM) to identify root causes and restore services as quickly as possible.
• Provide technical support for customer incidents and service requests, ensuring timely troubleshooting and resolution.
• Perform in-depth packet capture analysis using Wireshark to diagnose and resolve application performance issues.
• Collaborate with other support teams, including Application and Infrastructure, as necessary.
• Coordinate with vendors and technology partners to efficiently resolve hardware and software issues.
• Translate business requirements into user stories and actively seek feedback from stakeholders to ensure alignment.
• Act as the subject matter expert in a specific area, serving as the primary point of contact for implementation and operational issues.
• Conduct thorough due diligence for every network change to assess potential business impact and implement precautionary measures.
• Perform internal root cause analysis (RCA) reviews and provide feedback to improve the quality of RCAs.
• Take ownership of assigned tasks, ensuring timely and effective completion.
• Maintain up-to-date knowledge of Information Security principles and apply them as needed.
• Create and maintain standard operating procedure (SOP) documents for all network implementations.
• Ensure customer satisfaction by consistently delivering high-quality service within agreed SLAs.
• Identify and recommend automation opportunities to enhance operational efficiency and minimize human error.
• Generate weekly and monthly reports, offering insights into performance, operational status, and key metrics.
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What We Are Looking For

• Over years of experience in Information Technology, including 10+ years of specialized expertise in core networking

F5 Load Balancer Skills

• F5 Load Balancer (LTM) Administration: Deploying, upgrading, and configuring F5 BIG-IP LTM for efficient traffic distribution and troubleshooting load balancing issues.
• iRule Development and Management: Writing and managing F5 iRules using TCL scripting for custom traffic redirection, security policies, and HTTP header modifications.
• SSL Certificate Management: Managing SSL offloading, re-encryption, and SSL/TLS certificates, including troubleshooting cipher suite misconfigurations.
• Advanced Networking Concepts: Expertise in TCP/IP, HTTP, DNS, and SSL/TLS, with experience in Layer 4 and Layer 7 traffic management and firewall policies.
• Traffic Management Policies: Configuring persistence, caching, and compression profiles for optimal load distribution and traffic flow management.
• Scripting and Automation: Automating F5 tasks using iControl REST API, Ansible, and network automation tools like Terraform and Python.
• Troubleshooting: Conducting advanced packet analysis with Wireshark and using F5 tools like tcpdump and TMSH for debugging complex traffic issues.
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Certification Preferences

• F5 Certified BIG-IP Administrator (F5-CA)
• F5 Certified Technology Specialist (CTS):