Technical Architect

About the job

Key Accountability

• Monitoring Effectiveness – Ensuring the monitoring framework and enhancements are setup to increase Pro-active identification & resolution prior to customer impact.
• Setup & maintain centralized Monitoring Configuration by code
• Consistently drive the alert volume down and eliminate false alerts
• Setup advanced monitoring alerts for golden signals i.e. Latency, Errors, Throughputs & Saturation.
• Transform from traditional CPU, Memory symptomatic monitors to more advanced alert co-relation pinpointing directly to issues for predictive monitoring
• Create & implement Synthetic or End User Monitoring using Python, Selenium for customer experience monitoring
• Set up API End point monitoring & measure uptime & availability across customers, products & infrastructure endpoints.
• Implement SLOs, SLIs, Error Budgets concepts to measure & setup Maturity model
• Maintain & Manage Code Repository built to scale and security measures
• Leverage Automation to push changes on monitoring tools
• Setup Orchestration mechanism for on-boarding & decommissioning to ensure Operational Readiness
• Setup Dashboards & Create visibility across all Cross-functional teams
• Establish Telemetry for automated collection of data across Metrics, Logs & Traces
• Continuous Analysis on Data to acknowledge gaps and implementing improvements
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Minimum Requirements

• Associate's degree (or equivalent) in Computer Science; Information Technology or related field preferred
• 10-12 years of IT experience with 6 years of Monitoring Experience
• Experience in Administrating Monitoring Tools – AppDynamics, SolarWinds, Grafana, Zabbix, DataDog, ELK Stack etc.
• Hands-on experience on Logs, Metrics, Traces, Parsing, RegEx, Tagging
• Hands-on experience on implementing APM, EUM, Synthetics, API endpoint etc.
• Hands-on experience on integrations with ITSM tools such as Service Now & Jira
• Hands-on experience on Ansible, Python, Selenium, Shell
• Hands-on experience on Enterprise scale of Azure, VM Ware & AWS
• Hands-on experience on creating dashboards and analysis
• Excellent interpersonal, influencing skills, interacting appropriately with colleagues of many technical skill levels, remaining calm and courteous while working in a high-stress situation to resolve problems.
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Skills

• Technical Skills: Monitoring Tool Administration, Logs Indexing & pipeline, Azure, VMWare, Ansible, Python, Selenium, Terraform, Shell, Windows, Linux, GROK parsing
• Problem-solving skills – should be able to devise technical and creative solutions. Use Analytics to understand pattern and pro-actively identify gaps
• Communication skills – Effective communication is key in this role to gather data about problems, prepare detailed notes and reports, and update users with further steps
• Time management – Need to maintain excellent time management skills and should be able to set priorities when handling multiple cases.
• Team collaboration – To routinely work with other functions to resolve user issues, so they need to successfully collaborate with team members and coworkers.
• Highly motivated, hands-on personality.
• Ability to learn quickly in a challenging environment.