Software Application Support Manager
Location: Noida
Experience: 812 years (35 years in team management)
Role Summary
Lead the application support function for business-critical systems, ensuring high availability, performance, and continuous improvement. Manage support teams, stakeholders, and vendors.
Key Responsibilities
- Oversee support for ERP, web, and custom enterprise applications.
- Ensure timely incident resolution and act as escalation point for major issues.
- Monitor application performance and stability.
- Lead and mentor support engineers; manage workload and performance.
- Coordinate with business users, IT teams, and external vendors.
- Implement ITIL processes (Incident, Problem, Change, Release).
- Drive RCA, documentation, and process improvements.
- Support upgrades, deployments, UAT, and transitions to support.
- Ensure compliance with IT policies, security, and audit requirements.
Required Skills
- Experience with enterprise applications (SAP/Oracle/Dynamics preferred).
- Knowledge of SQL, troubleshooting, and service management tools.
- Familiarity with ITIL and cloud/on-prem environments.
- Strong leadership, communication, and problem-solving skills.
Education
- Bachelor's degree in CS/IT or related field (ITIL preferred).
