Technical Analyst 2-Support

As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.

We encourage candidates from all backgrounds to apply.

Career Level †IC2

Basic Qualifications:

• A minimum of 3-5 year experience and a bachelor's degree including:
• An academic qualification in computer science engineering, information systems, software engineering, or a related field.
  

Preferred Qualifications:

• 3-5 year experience in application support, client/customer support, incident management, problem management and change management.
• Knowledge on SQL,
• Readiness to work during the shift from 5.30PM to 2.30AM IST.
• Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.

Prospective employees need to be ready to work in different shifts and provide on-call support.

We encourage candidates from all backgrounds to apply.

As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.

Documentation: Maintain thorough records of each investigation, including notes, activities, resolutions, and knowledge articles.
Prioritization: Assess and prioritize tasks based on severity and urgency, balancing client and business requirements.
Collaboration: Work collaboratively with colleagues and cross-functional teams to ensure prompt resolution by the appropriate experts.
Client Communication: Keep clients informed throughout the troubleshooting process and ensure their needs are represented.
Continuous Learning: Stay updated on product knowledge and new technologies to enhance support quality.

Career Level - IC2