Technical Account Manager

About the Company

Testsigma is building the world's first Quality Intelligence Platform — AI-powered, agent-driven, and designed to make software testing intelligent, not just automated.

About the Role

The Technical Account Manager (TAM) at Testsigma is the technical backbone of the customer journey, making sure the platform is not just implemented but drives real value from day one.

Responsibilities

• Ownership: Technical health of assigned accounts across SMB, mid-market, and enterprise, covering onboarding, adoption, configuration, and ongoing engagement
• Active role: Assesses each situation, decides the intervention, and pulls in the right resource (TSE, ES, Product, commercial) without waiting to be told
• Work model: 24x5 rotational shifts across global timezones, with the same ownership standard regardless of account complexity
• Why now: Testsigma is growing fast and building toward a PLG motion, so the TAM who joins now helps shape how the function is built

What You Will Own

• Technical Onboarding - Own onboarding end to end, from kickoff to the customer's first production test suite and first-value milestone
• Adoption and Technical Health - Identify adoption blockers: configuration gaps, integration failures, user capability gapsBuild and execute account-specific adoption plans
• Technical Consulting and Problem Solving - Be the primary technical resource for complex use cases: diagnose, design, execute
• Cross-Functional Coordination - Turn recurring customer patterns into data-backed product feedback through meaningful partnerships with product and other teams
• Operational Discipline - Keep account records and adoption data current
• Technical Presales Motion - Build complex POCs beyond standard demos (multi-system integrations, scale, edge cases)
• Technical Risk Mitigation - Operationalize mitigation plans for at-risk customers (owners, timelines, escalation paths, check-ins)

Qualifications

• Bachelor's degree or higher in Computer Science, Engineering, or a technical field, or equivalent experience

Required Skills

• Experience 3 to 5 years in TAM, Solutions Engineering, or technical customer-facing roles at a SaaS company
• Proven ownership of onboarding and adoption outcomes, with customers genuinely using the product
• Works independently in customer technical environments (integrations, configuration, troubleshooting)
• Technical depth to diagnose blockers, design solutions, and execute with customer engineering or QA teams
• Clear written and verbal English, explaining technical plans accurately to non-technical stakeholders
• Comfortable with 24x5 rotational shifts

Preferred Skills

• QA domain experience: understands customer QA teams, release cycles, and pain points
• Automation QA understanding: frameworks (Selenium, Cypress, Playwright) and CI/CD
• Agentic AI understanding: how AI agents plan, act, and self-heal in testing, and how to position this in POCs and with at-risk customers
• Technical Depth (Hands-On Required)Independently diagnoses non-adoption (configuration, integration, capability gaps) without being told where to look
• Reads logs, API responses, and usage data to form root-cause hypotheses
• Has configured or integrated a SaaS product in a real customer environment, not just demoed it
• Holds credible conversations with customer engineering or QA teams without escalating every question