Exp: 3 to 6 years
Job Role : Technical Account / Customer Success Manager
Job Location: Noida , sector 60 , All 5 days WFO
Shift Timings : EST time zone ( 6:30 PM to 3:30 AM)
Job Description:
- Own the end to end technical relationship for a portfolio is largest and most
- strategic merchants, often at C level or VP level engineering stakeholders.
- Lead complex, multi-phase integration and optimization initiatives, including custom
- implementations, platform migrations, and large scale upsell or cross sell efforts.
- Serve as the executive level technical escalation point, resolving high stakes, high
- visibility technical issues under time pressure.
- Proactively identify growth opportunities within strategic accounts by deeply
- understanding merchant architecture, roadmap, and business goals.
- Partner with Product and R&D leadership to influence roadmap based on strategic
- merchant needs, and represent the voice of our biggest customers internally.
- Build scalable frameworks, tooling, and best practices that can be applied across the
- broader TAM organization, not just individual accounts.
- Own quantifiable outcomes tied to strategic account health: reduced time to value,
- expansion revenue enabled, escalation reduction, and merchant retention.
Qualifications
- 3 or more years of experience in a Technical Account Manager, Solutions Engineer or
- Solutions Architect roles, with direct experience supporting large, complex enterprise
- customers.
- Track record of owning strategic, high-revenue enterprise relationships end to end,
- including navigating executive stakeholders on both the merchant and internal side.
- Deep technical background, including hands on experience with SQL, API integrations,
- log analysis, and reading source code at a level that allows independent technical
- investigation without heavy engineering support.
- Demonstrated ability to lead complex, ambiguous, multi-stakeholder technical initiatives
- from strategy through execution.
- Strong executive communication skills, comfortable presenting technical strategy to
- senior leadership on both sides.
- Proactive mindset and strong ownership.
- Excellent written and spoken English.
- Experience in E-commerce, payments, or FinTech, particularly with large scale US
- retailers, is a significant advantage.
