Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
As a Technical Account Manager (TAM) you will be the primary technical liaison for enterprise customers, ensuring seamless onboarding, proactive engagement, and continuous improvement of managed services. You will have experience establishing communication and engaging with prospects, lead business reviews, resolve technical issues, and guide projects to enhance security posture and customer satisfaction. As a TAM you will collaborate across our teams to align service delivery with client goals, providing recommendations and advocating for continuous improvement. You will report to the Manager, Technical Account Manager and have a hybrid schedule working in India.
Your Responsibilities:
- Be the primary technical contact for assigned customers.
- Be a customer advocate, ensuring agreement between client needs and internal delivery teams.
- Lead onboarding activities, guiding customers through setup and integration.
- Conduct Business Reviews to assess performance and identify improvement opportunities.
- Collaborate with SOC and our teams to resolve technical issues promptly.
- Provide recommendations to enhance security posture and service efficiency.
- Manage projects to improve customer satisfaction and service.
- Deliver feedback to product teams for feature enhancements and service improvements.
- Collaborate with our teams to support and influence product feature enhancements.
- Experience identifying installation and managed‑service expansion opportunities.
- Document industry trends based on customer requests and feedback and communicate insights to product/offering teams.
- Willingness to participate in professional development activities to stay current on industry knowledge within the Rockwell Managed Services portfolio.
The Essentials - You Will Have:
- Bachelor's Degree in Relevant Field.
- The ability to travel 15% of the time.
The Preferred - You Might Also Have:
- 8+ years experience managing multiple enterprise accounts and navigate technical environments.
- Familiarity with service‑delivery documentation and tools, including onboarding trackers and escalation processes
- Proficiency with Microsoft Teams and SharePoint for collaboration and document management.
- 8+ years of experience using data reporting and visualization tools to support customer goals and projects.
- Translate complex technical information into clear, accessible language for diverse audiences.
- Experience working in Managed Services Operations, or Operations Technology (OT) environments.
- Certs: ITIL, CCNA, AWS Cloud Practitioner or Azure Fundamentals, PMP
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
This position is part of a job family. Experience will be the determining factor for position level and compensation.
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Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
