Technical Account Manager

Job Title: Technical Account Manager — Cloud & Managed Services

Role Overview

We are seeking a highly accomplished and certified Technical Account Manager (TAM) to serve as a strategic advisor and executive-facing leader for enterprise cloud managed services customers.

The TAM will act as the trusted technical and business partner to CXO-level stakeholders, driving cloud strategy, operational excellence, financial optimization, and long-term value realization across AWS/Azure/GCP environments.

This role requires deep technical credibility, executive presence, and the ability to translate complex cloud architectures into measurable business outcomes.

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Key Responsibilities

1. Executive Customer Leadership & CXO Engagement

Serve as the executive-facing technical leader for assigned strategic accounts

Engage with CIO/CTO/CISO and senior business stakeholders on cloud strategy and transformation roadmap

Conduct Quarterly Business Reviews (QBRs) and Executive Steering Committees

Translate technical metrics into business value narratives

Act as customer advocate within the organization and drive strategic alignment

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2. Strategic Cloud Advisory & Architecture Governance

• Provide architectural oversight across AWS/Azure environments
• Guide customers on modernization, reliability engineering, security posture, and automation
• Recommend improvements aligned to Well-Architected principles and FinOps practices
• Lead cloud maturity assessments and roadmap planning
• Support digital transformation and cloud-native adoption initiatives

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3. Managed Services Governance & Operational Excellence

• Govern SLA, KPI, and OLA adherence across CloudOps, SRE, Security, DevOps, and Platform teams
• Drive continuous service improvement programs
• Ensure ITIL best practices across Incident, Problem, Change, and Release Management
• Lead escalation management and crisis resolution
• Oversee DR readiness, capacity planning, and operational risk mitigation

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4. Financial & Commercial Stewardship

• Provide cloud consumption insights and cost optimization strategies
• Drive FinOps discussions with customer finance and IT leaders
• Support renewals, expansions, and cross-sell opportunities
• Ensure service alignment with contractual commitments and business outcomes

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5. Leadership & Cross-Functional Orchestration

• Lead cross-functional technical teams to deliver seamless managed services
• Mentor junior TAMs and delivery leaders
• Collaborate with Sales, Pre-Sales, Architecture, and Product teams
• Drive automation-first and reliability-first mindset across teams

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Required Qualifications & Certifications (Mandatory)

Cloud Certifications (At least one Professional-level required)

AWS Certified Solutions Architect - Professional / DevOps Engineer - Professional

OR

Azure Solutions Architect Expert

OR

Google Professional Cloud Architect

Additional Certifications (Strongly Preferred)

ITIL Foundation / ITIL Intermediate

FinOps Practitioner Certification

PMP / PRINCE2

CISSP / Cloud Security certifications (for security-focused accounts)

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Experience & Profile

• 12+ years of experience in IT Infrastructure, Cloud, or Managed Services
• 5+ years in Technical Account Management / Service Delivery Leadership / Cloud Program Management
• Proven experience managing large enterprise or strategic accounts
• Demonstrated ability to engage and influence CXO-level stakeholders
• Experience handling multi-million-dollar managed services portfolios