Technical Account Manager

Role Overview

We are looking for a client-facing professional who combines strong insurance domain knowledge with a solid understanding of technology platforms. This role acts as the primary interface between clients and our internal product/engineering teams, ensuring that client requirements are clearly understood, translated, and successfully delivered.

The ideal candidate will be comfortable engaging with client stakeholders, addressing technical queries, and driving end-to-end ownership of requirements from discussion through implementation and closure.

Key Responsibilities

• Serve as the primary point of contact for clients, building strong and trusted relationships
• Engage with client stakeholders to understand business workflows, requirements, and pain points
• Translate client requirements into clear functional and technical specifications
• Work closely with product and engineering teams to: Prioritize requirements, Align with sprint planning, Track implementation progress
• Address client queries related to product capabilities, integrations, and technical workflows
• Facilitate regular discussions with clients to provide updates, gather feedback, and resolve issues
• Ensure timely closure of client-reported issues and escalations
• Drive continuous improvement by identifying gaps and suggesting enhancements to the product

Required Skills & Qualifications

• Strong understanding of the insurance domain (underwriting, claims, submissions, or related workflows)
• Ability to understand and communicate technical concepts (APIs, data flows, system integrations, etc.)
• Experience working in client-facing or stakeholder management roles
• Strong analytical and problem-solving skills
• Excellent communication skills — both business and technical

Preferred Qualifications

• Prior experience working with insurance technology platforms or data processing systems
• Exposure to Agile / Scrum methodologies
• Familiarity with data formats (Excel, JSON, APIs) and enterprise workflows
• Experience coordinating with cross-functional teams (product, engineering, QA)

Key Traits

• Strong ownership and accountability
• Ability to balance client expectations with product realities
• Proactive communication and follow-through
• Structured thinking with attention to detail

Location: Bangalore