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Technical Account Manager, India

4-7 Years

This job is no longer accepting applications

  • Posted 4 months ago
  • Over 50 applicants

Job Description

  • Ongoing technical manager and SingleStore liaison for a few key enterprise customers.
  • Act as the customer's trusted technical advisor, helping enterprises mature their SingleStore capabilities, skills, and knowledge.
  • Collaborate with SingleStore's marketing team to document customer solutions and enhance their referenceability.
  • Solve customer enterprise architecture challenges, focusing heavily on Ingest, Backup/Restore, and Business Intelligence (BI).
  • Utilize cross-functional resources within SingleStore (e.g., Professional Services, Product Management, Account Management) to address customer business and technical needs, such as:
  • System health checks
  • Product sizing
  • Migration assistance
  • Manage and drive closure on customer open support cases, product bugs, enhancement requests, and action items.
  • For new support cases, understand the issues and next steps, and follow up to ensure proper attention is given to each case.

Required Skills and Experience:

  • 5+ years of experience with complex applications or distributed systems, with broad knowledge of deployments and operationalization.
  • Experience working closely with customers and partners to successfully deploy complex solutions.
  • Hands-on experience with several of the following technologies:
  • SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key-Value Stores, REST, Hadoop, Data warehouse appliances, Linux, Python, PHP, and BI/ETL solutions.
  • Knowledge of Kubernetes, including scaling, deployment, and log diagnostics.
  • Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, monitoring/observability tools (e.g., DataDog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/hybrid cloud, disaster recovery (DR), high availability (HA), change data capture (CDC), replication, backup/restore.
  • Experience with network troubleshooting and a basic understanding of network storage protocols.
  • Linux OS and system administration experience.
  • Experience with Salesforce.com CRM and case management.
  • Ability to work and learn independently is essential for this role.
  • Bachelor's Degree in Computer Science or a related technical field; Master's Degree preferred.

About Company

Job ID: 119874671

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