Technical Account Manager, India

• Ongoing technical manager and SingleStore liaison for a few key enterprise customers.
• Act as the customer's trusted technical advisor, helping enterprises mature their SingleStore capabilities, skills, and knowledge.
• Collaborate with SingleStore's marketing team to document customer solutions and enhance their referenceability.
• Solve customer enterprise architecture challenges, focusing heavily on Ingest, Backup/Restore, and Business Intelligence (BI).
• Utilize cross-functional resources within SingleStore (e.g., Professional Services, Product Management, Account Management) to address customer business and technical needs, such as:
• System health checks
• Product sizing
• Migration assistance
• Manage and drive closure on customer open support cases, product bugs, enhancement requests, and action items.
• For new support cases, understand the issues and next steps, and follow up to ensure proper attention is given to each case.

Required Skills and Experience:

• 5+ years of experience with complex applications or distributed systems, with broad knowledge of deployments and operationalization.
• Experience working closely with customers and partners to successfully deploy complex solutions.
• Hands-on experience with several of the following technologies:
• SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key-Value Stores, REST, Hadoop, Data warehouse appliances, Linux, Python, PHP, and BI/ETL solutions.
• Knowledge of Kubernetes, including scaling, deployment, and log diagnostics.
• Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, monitoring/observability tools (e.g., DataDog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/hybrid cloud, disaster recovery (DR), high availability (HA), change data capture (CDC), replication, backup/restore.
• Experience with network troubleshooting and a basic understanding of network storage protocols.
• Linux OS and system administration experience.
• Experience with Salesforce.com CRM and case management.
• Ability to work and learn independently is essential for this role.
• Bachelor's Degree in Computer Science or a related technical field; Master's Degree preferred.