Technical Account Manager

Technical Account Manager

A US fintech scaling its India technical account management team dedicated to its top-tier merchant and banking-partner accounts

Location: Remote (India)

About the Company

A fast-growing US fintech processing payments at scale is building out its India technical account management team and has partnered with Flexiple to hire. You will be the named technical point of contact for its most demanding merchant and banking-partner accounts, where uptime and correctness are non-negotiable. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Technical Account Manager, you will be the technical anchor for a set of strategic accounts, owning integration health, incident response, and the technical roadmap conversation with each one.

Key Responsibilities

Integration and Account Health

• Own integration health and uptime tracking for a portfolio of strategic merchant and partner accounts
• Review API usage patterns and proactively flag misconfigurations or risk before they cause incidents
• Lead technical onboarding and migrations for new strategic accounts

Incident and Stakeholder Management

• Act as incident commander for account-specific outages and coordinate the internal response
• Translate incident root causes into clear, non-technical updates for account stakeholders
• Represent account-specific technical requirements in internal roadmap and compliance discussions

Ideal Candidate Profile

• 3 to 7 years in technical account management, implementation engineering, or payments support
• Working knowledge of REST APIs, webhooks, and basic SQL for log and transaction investigation
• Comfort operating under pressure during live incidents with regulated, revenue-critical systems
• Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

• Prior experience in fintech, payments, or banking-adjacent technical roles
• Familiarity with tools such as Postman, PagerDuty, or Datadog
• Comfort with a partial US time-zone overlap

What We Offer

• Named ownership of the company's highest-volume merchant and partner accounts
• Remote-friendly, pan-India hiring with long-term placement
• Direct exposure to how a regulated fintech runs incident response at scale

Hiring Process

HR Screening → Assignment → Technical Round → Team Round → Culture Fit

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