About the Role
Are you passionate about solving complex technical challenges and driving customer success at scale
Exotel is looking for a highly driven and technically strong Technical Account Manager (TAM) to own and manage some of our most strategic, high-revenue, high-potential, and high-risk customer accounts.
As a TAM at Exotel, you'll be the technical owner and trusted advisor for enterprise customers, ensuring their success across our complete product portfolio - from contact center platforms and chatbots to AI-driven automation and voice solutions.
This role is high visibility, high impact, and high responsibility - perfect for someone who thrives in dynamic, cross-functional environments and loves working on mission-critical, revenue-driving deployments.
What You'll Do
Customer & Account Ownership
- Own the end-to-end technical relationship for assigned accounts.
- Drive solution adoption, technical solutioning, and ongoing customer success.
- Product & Solution Expertise
- Hands-on knowledge of Exotel's products: contact centers, chatbots, voicebots, Agent Assist, Lead Assist, AI-driven automation, and APIs.
- Design end-to-end solutions and guide customers on architecture, integrations, and best practices.
- Setup and Network Architecture Expertise
- Lead solution architecture and deployment, including API integrations, network, and telephony setup.
- Advise on call flows, CRM integrations, data flows, and automation design.
- Ensure solutions meet performance, reliability, and scalability requirements.
- Cross-Functional Collaboration
- Partner with Product, Engineering, Network, Sales, and Support teams.
- Be the technical voice of the customer internally, driving prioritization of enhancements and fixes.
Revenue & Growth Enablement
- Identify opportunities for increased adoption, upsell, and cross-sell.
- Support Sales during technical discussions, renewals, and solutioning.
What We're Looking For
- 48 years in a CX, Solution Engineer, or Customer Success Engineer role. Hands-on experience with contact center platforms, voice/messaging solutions, and API integrations.
- Knowledge of chatbot/voicebot platforms and AI-driven CX tools.
- Strong understanding of network architecture, telecom concepts, call routing, and contact center operations.
- Excellent problem-solving, communication, and stakeholder management skills.
Preferred
- Experience with enterprise or high-revenue accounts.
- Exposure to AI or automation solutions in CX or support contexts.
Why This Role Is Exciting
- Full ownership of Exotel's product portfolio and high-value accounts.
- Work on complex, enterprise-scale deployments across voice, AI, and automation.
- Collaborate with leadership, engineering, and product teams on high-impact initiatives.
- High visibility role with direct influence on customer success and business outcomes.
Important Note
This is a high-ownership, high-responsibility role. Only apply if you are passionate about technical problem-solving, enterprise deployments, and customer success.
