We are looking for an experienced Technical Account Manager to support enterprise customers, lead technical implementations, and act as the primary technical bridge between clients and
internal teams.
Key Responsibilities
- Lead end-to-end technical onboarding, setup, and configuration for enterprise clients.
- Provide ongoing technical support and guidance, ensuring smooth operations and customer satisfaction.
- Manage enterprise migrations, ensuring minimal downtime and seamless transitions.
- Serve as the primary technical contact for escalations and complex client issues.
- Handle technical queries, including API-related requests, and ensure timely resolution.
- Collaborate closely with Customer Success, Product, Engineering, and Operations teams.
- Keep clients informed about platform updates, enhancements, and changes.
Ideal Candidate
- 4+ years in customer-facing technical roles (SaaS, e-commerce, or marketing tech preferred).
- Strong ability to explain complex technical topics to non-technical stakeholders.
- Solid understanding of business processes across Sales, Service, Marketing, and Support.
- Excellent communication, presentation, project management, and problem-solving skills.
- Ability to translate business needs into technical solutions and vice versa.
- Proactive, structured, and comfortable working with enterprise customers.
Please write to [Confidential Information] to get connected
