We are looking to hire Technical Customer Success Manager for our client - Leading AI-driven logistics technology company enabling enterprises (B2B) to plan, execute, and optimize transportation operations at scale across global markets (350+ deployments across 30+ countries)
About the Role
We are looking for a Technical Customer Success Manager to work closely with enterprise customers and help them derive maximum operational value from technology solutions. This role will be responsible for post–go-live customer enablement, ongoing technical support, solution adoption, and driving long-term customer success.
You will partner with cross-functional teams to deliver solution-oriented outcomes for large, global clients
Key Responsibilities
- Act as the primary technical advisor for assigned customers, providing best practices and proactive support.
- Understand customer business and technical requirements and align solutions accordingly.
- Manage and troubleshoot complex technical issues and drive permanent resolutions.
- Lead product onboarding, configuration, integrations, and adoption initiatives.
- Conduct customer workshops, training sessions, and enablement programs.
- Drive measurable business outcomes by aligning product usage with customer goals.
- Partner with Product and Engineering teams to represent customer feedback and improvement areas.
- Conduct regular status meetings, MBRs, and QBRs with actionable insights.
- Create and maintain documentation, FAQs, and knowledge resources.
- Identify account expansion opportunities including upsell, cross-sell, and multi-region rollouts.
Required Experience & Skills
- 4–7 years of experience in Customer Success, Consulting, Account Management, or SaaS implementations.
- Strong exposure to Supply Chain, Logistics, or Transportation Management systems.
- Hands-on experience in solution configuration, testing, and implementation.
- Ability to translate technical concepts into clear business value for customers.
- Excellent client-facing, communication, and stakeholder management skills.
- Experience delivering product demos and solution walkthroughs.
- Strong analytical and problem-solving mindset.
What We're Looking For
- Customer-first mindset with strong ownership.
- Ability to work in fast-paced, high-growth environments.
- Comfort working with global customers and cross-functional teams.
- Strong attention to detail with execution excellence.
