Technical Account Manager

We are looking for an experienced Technical Account Manager (TAM) to act as a trusted technical advisor for key clients. The role involves managing client relationships, understanding technical requirements, and ensuring successful delivery and support of solutions.

• Serve as the primary technical point of contact for assigned client accounts.

• Understand client business needs and translate them into technical solutions.

• Provide technical support and guidance related to web technologies and databases.

• Collaborate with internal teams (Engineering, Product, Support) to resolve issues and deliver solutions.

• Manage account health, escalations, and customer satisfaction.

• Conduct technical discussions, solution walkthroughs, and client reviews.

• Ensure timely communication and resolution of client queries in a hybrid work setup.

  
  
  
  

• 6+ years of experience in Technical Account Management or a similar client-facing technical role.

• Strong hands-on knowledge of HTML, CSS, JavaScript, and MySQL / database concepts.

• Ability to understand and troubleshoot technical issues related to web applications and databases.

• Strong communication, presentation, and stakeholder management skills.

• Experience working in a hybrid work environment.