Job Description

Apply here: https://hr.leowiseai.com/apply=1&job=job-70ba9cdb-0e03-4dad-bed5-9c9265e94534

Responsibilities

- Customer Technical Communication: Act as the primary technical contact for customers, understand their requirements, lead technical discussions, and provide clear and timely responses.

- Technical Problem Solving: Independently investigate customer-reported technical issues, coordinate root cause analysis, propose solutions, and follow through until issues are fully resolved.

- Product Validation & Qualification: Coordinate product testing, technical evaluations, certifications, engineering changes, and customer approval activities.

- Project Coordination: Work closely with R&D, quality, and manufacturing teams to ensure customer requirements, technical deliverables, and project milestones are achieved.

- Customer Issue Management: Track customer feedback, technical complaints, corrective actions, and outstanding issues, ensuring timely resolution and effective communication.

- Technical Documentation: Prepare technical reports, meeting minutes, issue-tracking records, and project progress updates.

- Customer Relationship: Build professional relationships with customer engineering teams through effective technical support and reliable follow-up.

Qualifications

- Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field.

- Preferably 5–12 years of experience in electronics, power electronics, telecom equipment, or related industries.

- At least 2 years of direct customer-facing technical experience in engineering support, application engineering, or technical project coordination.

- Good understanding of electronic hardware, AC/DC power supplies, SMPS, power adapters, or related electronic products.

- Experience in troubleshooting, root cause analysis, technical issue resolution, and product validation.

- Strong spoken and written English communication skills, with the ability to independently interact with customer engineering teams.

- Good project coordination, organizational, and problem-solving skills.

- Self-motivated, responsible, and capable of managing technical issues independently.

- Willingness to travel regularly within India for customer meetings and on-site technical support.

Preferred Qualifications

- Experience in telecom, networking equipment, OEM/ODM, or power electronics industries.

- Familiarity with PoE, GaN technology, EMC/EMI, BIS certification, and product qualification processes.

- Previous experience as a Technical Account Engineer, Field Application Engineer (FAE), Customer Support Engineer, or Technical Project Engineer.

- Experience working with international customers and cross-functional engineering teams.

- Minimum education: Bachelor's Degree (BA/BSc/BCom/BTech/BE); preferred disciplines: Electrical Engineering, Electronics Engineering, Power Electronics, or a related technical field.

Responsibilities

Customer Technical Communication: Act as the primary technical contact for customers, understand requirements, lead technical discussions, and provide clear and timely responses.

Technical Problem Solving: Independently investigate customer-reported technical issues, coordinate root cause analysis, propose solutions, and follow through until issues are fully resolved.

Product Validation & Qualification: Coordinate product testing, technical evaluations, certifications, engineering changes, and customer approval activities.

Project Coordination: Work closely with R&D, quality, and manufacturing teams to achieve customer requirements, technical deliverables, and project milestones.

Customer Issue Management: Track customer feedback, technical complaints, corrective actions, and outstanding issues, ensuring timely resolution and effective communication.

Technical Documentation & Relationships: Prepare technical reports, meeting minutes, issue-tracking records, and project progress updates; build professional relationships with customer engineering teams through reliable technical support and follow-up.

This is a hands-on, customer-facing technical role. The role owns practical solutions and issue closure; it is not limited to internal production work or people management.