Description
We are looking for a Tech Support to join our team for US night shifts. This role is open to male candidates only and is suitable for individuals with 0-1 years of experience in technical support.
Responsibilities
- Provide technical support to customers via phone, email, and chat during US night shifts.
- Document and track customer interactions and technical issues in the support ticketing system.
- Assist in maintaining a knowledge base for common issues and solutions.
- Collaborate with team members to improve customer service and support processes.
Skills and Qualifications
- Good communication skills in English, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic knowledge of networking concepts and protocols is a plus.
- Willingness to work night shifts and adapt to a flexible schedule.
