Tech Support- International voice

Role Description

This is a full-time on-site Tech Support role, based in Gurugram. The primary responsibilities include providing technical and customer support through international voice channels, troubleshooting technology-related issues, ensuring a high level of customer satisfaction, and delivering analytical insights to resolve complex problems. The individual will communicate effectively with clients and maintain consistent service quality standards.

Qualifications

• Proficiency in Technical Support and Troubleshooting to resolve hardware, software, and network issues efficiently.
• Strong Customer Support and Customer Satisfaction skills to ensure a seamless and positive experience for end-users.
• Analytical Skills to diagnose issues accurately and provide quick solutions.
• Excellent verbal communication skills in English for handling international clients effectively.
• Ability to work collaboratively with teams and adapt to a fast-paced work environment.
• Experience in an international voice process is an added advantage.